Service Request Ticket - # 80649

Service Request Information

CONTACT Name Otto, Jenna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 10, 2023 10:29 AM
Department Health & Exercise Science Phone 88908
Location Email ottoj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20221167[Edit Inv] (opens in a new window) Bldg/Room RWEC 240
Service Tag Description Apple 14-inch MacBook Pro, Apple M2 Pro Chip with 10-core CPU & 16-core GPU, 512GB SSD-Space Gray #MPHE3LL/A
Serial No. WVPCF416NC Location Nancy Vargas 2 weeks pile 6/30-7/14

CPU Unknown


OS Unknown Software

Wireless NIC 5C:E9:1E:B8:C3:D9


Bluetooth NIC 5C:E9:1E:B8:57:63


TECHS Submitted by Hannah Warner Contact hwarner18@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas May 15, 2023 03:28 PM
Status changed from (1) Pending to (5) Completed
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Jacob Limas May 15, 2023 03:28 PM
I'm completing the ticket because it is delivered, 
but she will let us know when she is working and 
need help with everything else.
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Jacob Limas May 15, 2023 03:21 PM
I delivered it because I was told too, but 
the person will eventually need admin 
rights, set up, and printers.
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Adriana Ramsay May 15, 2023 02:34 PM
Task reassigned to Jacob Limas.
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Adriana Ramsay May 15, 2023 01:33 PM
Status changed from (2) Scheduled to (4) On Hold
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Adriana Ramsay May 11, 2023 04:44 PM
****This is Jenna email****
I don't have a time set up yet.  She won't be on campus 
until Summer.

Thanks,
Jenna
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Adriana Ramsay May 11, 2023 04:42 PM
Status changed from (1) Pending to (2) Scheduled
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Adriana Ramsay May 11, 2023 04:42 PM
****This is Jenna email****
Adriana,

She won't be on campus for a while, but I can take delivery of the 
laptop for her.  I should be available most of the Day on Monday the 
15th.

Thanks,
Jenna
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Adriana Ramsay May 11, 2023 04:19 PM
Ready to go and  put it on the shelf.
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Adriana Ramsay May 11, 2023 04:17 PM
reimaged updated
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Adriana Ramsay May 11, 2023 04:17 PM
****This is an email****
Subject:  New laptop 20221167[Edit Inv] and dock 20221178[Edit Inv]  Setup

Hello Jenna, 

We have your new laptop 20221167[Edit Inv] and dock 20221178[Edit Inv] ready to be delivered and set 
up.  To prepare, if this delivery is replacing an existing station, please ensure 
that you move all of your files from that machine onto your H: drive or otherwise 
back them up.  Anything left on an old machine will not be accessible from your new 
one.  If you have any questions or need help backing up your data, please email me 
back or call our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let us know your 
availability for the next few business days so that we can schedule a time to set 
it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician

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Adriana Ramsay May 11, 2023 03:08 PM
start reimaged
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Hannah Warner May 11, 2023 02:06 PM
Task reassigned to Adriana Ramsay.
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Joanie Kinnaman May 10, 2023 11:24 AM
inv#2022-0843
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Hannah Warner May 10, 2023 10:29 AM
laptop 20221167[Edit Inv]
dock 20221178[Edit Inv]
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