Service Request Ticket - # 80650

Service Request Ticket - # 80650

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Service Request Information

CONTACT	Name	Gong, Xiaopeng	Date	May 10, 2023 11:07 AM
	Department	Education & Leadership	Phone	89251
	Location		Email	gongx@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181389 (opens in a new window)	Bldg/Room	RWEC 226
	Service Tag		Description	Apple 13-inch MacBook Air - Silver #Z0VG
	Serial No.	C02YN0G9JK7P	Location	Xiaopeng (Sunny) Gong, MIA 7/25
	CPU	Intel Core i5(1.6GHz dual-core, 8thGEN, 4MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938;
	Wireless NIC	38:F9:D3:D6:DC:75
	Bluetooth NIC	38:F9:D3:D6:44:1B

TECHS	Submitted by	Jacob Limas	Contact	jlimas21@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Tracking

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	May 18, 2023 01:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	May 18, 2023 01:06 PM	Microsoft Apps were reinstalled.	Add Attachment
Jacob Limas	May 17, 2023 01:17 PM	She didn't need the loaner after all	Add Attachment
Jacob Limas	May 17, 2023 01:09 PM	20200874 is being loaned out to her	Add Attachment
Oneil Miguel	May 16, 2023 03:35 PM	Mac book has been updated. She's stopping by the office tomorrow at 12 to install Office apps. We had to delete to make space for the update to go through. Its a long story.	Add Attachment
Monica Valencia	May 15, 2023 02:06 PM	Task reassigned to Oneil Miguel.	Add Attachment
Jacob Limas	May 11, 2023 02:17 PM	We changed the time to Tuesday (5/16) at 12.	Add Attachment
Sam Sevugan	May 11, 2023 12:59 PM	she also says her device needs to be updated to a new system.	Add Attachment
Sam Sevugan	May 11, 2023 12:57 PM	**This is an email** Yes, I can be here tomorrow anytime between 9am-2pm, as long as there will be a tech available.	Add Attachment
Sam Sevugan	May 11, 2023 12:32 PM	**This is an email** Good afternoon! I am waiting in my office for help, are there chances to know when the tech person may come? Thanks!	Add Attachment
Laurie McCoy	May 10, 2023 01:45 PM	**This is an email** Yes, I will be in my office at 10am tomorrow morning, and will be there until 2pm.	Add Attachment
Jacob Limas	May 10, 2023 11:07 AM	Xiaopeng needs help connecting to the H-drive on her mac. It should be smb://homeg.wou.edu/homeg/gongx/gongx but she couldn't figure it out. She said she can be available tomorrow or Friday. The laptop may not be binded correctly	Add Attachment