Service Request Ticket

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Service Request Information

CONTACT	Name	Tighe, Scott	Date	May 12, 2023 10:46 AM
	Department	Criminal Justice	Phone	14003
	Location		Email	tighes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121236 (opens in a new window)	Bldg/Room	MA 206
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25KV2VSDNML	Location	Scott Tighe, TT Assoc Professor
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0090649
	Wired NIC	10:DD:B1:CF:C5:A7
	Wireless NIC	EC:35:86:4E:E1:A2
	Bluetooth NIC	EC:35:86:4E:E1:A3

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	lmccoy21@wou.edu	88925

Tracking

Entered by	Date	Memo
Laurie McCoy			Email Public
Entered by	Date	Memo
Laurie McCoy	May 31, 2023 09:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laurie McCoy	May 31, 2023 09:41 PM	Task reassigned to Laurie McCoy.	Add Attachment
Laurie McCoy	May 31, 2023 09:41 PM	**This is an email** Hi Laurie, Yes, it seems to be working. Thank you.	Add Attachment
Laurie McCoy	May 31, 2023 09:40 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Laurie McCoy	May 30, 2023 09:37 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Laurie McCoy	May 30, 2023 09:35 AM	**This is an outgoing email Hi Scott, I need some additional information regarding service request #80659 Description: Mon, 5/22, 10:30AM**Real time protection disabled Our servers show that your Sophos is still not running correctly. Is it showing that on your end as well? If it is, what's a good time you're available this week for someone to come out and take another look? Best, Laurie	Add Attachment Public
Justin Cope	May 22, 2023 12:37 PM	installed sophos but it may have been the wrong one	Add Attachment
Lauryn Aronson	May 22, 2023 09:21 AM	called to confirm time, left vm. will still go over at 10:30. might try calling again first.	Add Attachment
Lauryn Aronson	May 17, 2023 09:30 AM	available monday or wednesday of next week from 10:30-11:30. told him we'd shoot for monday and if that doesn't work we'd call him	Add Attachment
Sam Sevugan	May 15, 2023 01:10 PM	**This is an email** Good morning Scott, Some of our techs stopped by your office today and you were not there. Is there another available time for our techs to come and visit? Please let me know. Best, Mary	Add Attachment
Monica Valencia	May 15, 2023 08:32 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Monica Valencia	May 15, 2023 08:32 AM	**This is an email** How about 11:00 am Monday?	Add Attachment
Monica Valencia	May 12, 2023 10:46 AM	MacOS device W20121236 for user Scott Tighe (username tighes) has had a "Real time protection disabled" alert from Sophos on 4/24.	Add Attachment