Service Request Ticket - # 80662

Service Request Ticket - # 80662

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Service Request Information

CONTACT	Name	Singson, Beeb	Date	May 12, 2023 02:36 PM
	Department	Natural Science Division	Phone	89274
	Location		Email	singsonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120900 (opens in a new window)	Bldg/Room	NS 115
	Service Tag		Description	Xerox Phaser 4600/DT laser Printer
	Serial No.	XLT278145G	Location
	Model	4600/DT	Hostname	ns115b.wou.edu
	Notes	55ppm, Network, 2X550 Sheet Input Tray, Automatic Two-Sided Printing, 110V IP:140.211.76.54 *Under eConcierge	Ink/Toner Refill	high capacity 106R01535 or standard capacity 106R01533
	Wired NIC	00:00:AA:D8:86:76

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Jul 13, 2023 12:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Jul 13, 2023 12:37 PM	Delivered printer and had him do a test print and it worked.	Add Attachment
Monica Valencia	Jul 13, 2023 08:10 AM	**This is an email** I will be in all day Thursday and should be around campus on Friday! Tomorrow at around 11 would work perfectly if possible. Thanks again for getting it working.	Add Attachment
Monica Valencia	Jul 12, 2023 10:28 AM	Emailed that printer is working again	Add Attachment
Monica Valencia	Jun 06, 2023 10:58 AM	More parts arrived yesterday	Add Attachment
Monica Valencia	Jun 05, 2023 10:53 AM	Delivered Part#'s 105N02154 640S01478 Still waiting on a MCU Board	Add Attachment
Monica Valencia	May 26, 2023 08:00 AM	Low voltage and high voltage power supply are being ordered for the printer.	Add Attachment
Monica Valencia	May 18, 2023 08:38 AM	Ref# 26093161 Xerox is dispatching a tech to take a look at the printer	Add Attachment
Monica Valencia	May 17, 2023 10:41 AM	Tried replacing the control panel with one from PDR it seemed to try and turn on but wouldn't. Calling into Xerox	Add Attachment
Monica Valencia	May 17, 2023 10:38 AM	Task reassigned to Monica Valencia.	Add Attachment
Lourdes Salazar	May 12, 2023 02:36 PM	Justin and jacob brought it back into the office because it was not turning on.	Add Attachment
Lourdes Salazar	May 12, 2023 02:36 PM	User called and reported the printer has not been working for a couple days. He tried unplugging it and then plugging it back in but it still didnt work.	Add Attachment