Service Request Ticket - # 80667

Service Request Information

CONTACT Name Villeneuve, XuanXuan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 15, 2023 11:50 AM
Department Business Services Phone 88231
Location Email villeneuvex@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200665[Edit Inv] (opens in a new window) Bldg/Room WEL 221
Service Tag 3Q2C3D3 Description Dell Latitude 5410
Serial No. 3Q2C3D3 Location XuanXuan Villeneuve

CPU 10th Generation Intel Core 15-10310U


OS Windows 10 Enterprise 64bit Software

Wired NIC 38:14:28:14:26:6C


Wireless NIC B0:60:88:BF:D1:78

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Moshe Martinez May 15, 2023 01:55 PM 
Status changed from (1) Pending to (5) Completed
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Justin Cope May 15, 2023 01:55 PM 
we went over and took a look and had to change some 
setting in the add in section of the settings menu
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Moshe Martinez May 15, 2023 01:55 PM 
Task reassigned to Moshe Martinez.
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Moshe Martinez May 15, 2023 01:54 PM 
Justin disabled most of the add-ins and the error message disappeared, should be good to go
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Moshe Martinez May 15, 2023 12:17 PM 
****This is an outgoing email****
Hi XuanXuan,

I need some additional information regarding service request #80667

Description: Error message when opening Outlook, Excel, and Word. 

I can come to your office at 1:30 pm to take a look at the issue you're facing if that works for you?

Best,

Moshe Martinez
UCS Tech
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Public
Mary Dycus May 15, 2023 11:51 AM 
****This is an email****
That is great!

 

I am located on the first floor of the Lieuallen 
Administration Building, AD 101J.  My laptop# is 
20200665[Edit Inv].

 

I’ll go lunch soon and will have a meeting at 
3:30pm.  So, from 1:30pm to 3pm should work with 
my schedule.  Thanks!

 

Have a great day!
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Mary Dycus May 15, 2023 11:51 AM 
****This is an email****
Hi UCS,

 

I would like to add a quick note:  when I tried to 
open an excel or word doc, I’ve received a same 
error message.

 

Have a great day!
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Mary Dycus May 15, 2023 11:50 AM 
****This is an email****
Good morning,

 

I’m facing an error message after opening my 
Outlook.  Is this something that needs to be 
fixed?
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