Service Request Ticket - # 80670

Service Request Information

CONTACT Name Kreskey, Kristen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 16, 2023 11:30 AM
Department Advancement & Foundation Phone 89451
Location Email Kreskeyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200273[Edit Inv] (opens in a new window) Bldg/Room SAC 104
Service Tag BG05373 Description Dell Latitude 5400 w/ 3 year warranty
Serial No. BG05373 Location Kristen Kreskey

CPU Unknown


OS Windows 10 Enterprise 64bit Software

Wired NIC 74:78:27:0A:59:8B


Wireless NIC AC:12:03:ED:1C:78

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope May 16, 2023 02:08 PM 
Status changed from (1) Pending to (5) Completed
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Justin Cope May 16, 2023 02:08 PM 
Task reassigned to Justin Cope.
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Justin Cope May 16, 2023 02:08 PM 
went over and fixed it. dock just had to be updated.
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Justin Cope May 16, 2023 11:57 AM 
****This is an outgoing email****
Hi Kristen,

I need some additional information regarding service 
request #80670

Description: Docking Issues

Would you be fine if I stopped by at 1 to take a 
look at your dock?

Thanks,
Justin Cope
UCS
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Public
Lourdes Salazar May 16, 2023 11:30 AM 
****This is an email****
I’m in the Cottage 219, I can be available any 
time the rest of today.

Laptop:  20200273[Edit Inv]

Dock:  20200249[Edit Inv]

Thank you.
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Lourdes Salazar May 16, 2023 11:30 AM 
****This is an email****
Hello,

 

I can send a tech out to your office to check it 
out. Where are you located and what is your 
general availability to meet with a tech?

 

Can I also get the WOU number on your laptop and 
dock?

 

Best,

Lourdes
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Lourdes Salazar May 16, 2023 11:30 AM 
****This is an email****
Hello,

When I plug my laptop in it’s dock, it will 
recognize the keyboard and mouse but not monitors.  
I unplugged everything from the dock and plugged 
it all back in with no luck.   I tried detecting 
monitors and it doesn’t find any unless I plug the 
HDMI cable directly into the laptop. 

Any suggestions?

Thanks,

Kristen

Kristen Kreskey, MSS

Advancement Database and Prospect Research Manager 
| WOU Foundation

Western Oregon University

503-838-9451
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