I set up her equipment in her existing office, SH 
106, and took back the old equipment including: 
monitor 20120165, monitor 20171146, PC 20171064. She 
said that she would be moving offices shortly and 
will let us know so we can coordinate an equipment 
move. Closing ticket.

Her new laptop is being set up currently; was 
waiting for drivers for the imaging so the new 
laptops can be imaged.

****This is an email****

Thank you, Jack. I will be on campus Thursday and Friday this week 
and will try to transfer files then! 

Please let me know when they will set it up! 

Thanks again, 

****This is an outgoing email****
Also, if you are able to download all of your local 
files off of your computer, that would be great. You 
can typically store most of them on your H drive, 
which is cloud based and not physically on the 
computer when we take it back and wipe it. We 
definitely want to make sure you have all your data 
off before setting up your new computer. 

-Jack Martinis, UCS Tech. 

****This is an email****
Hi Jack, 

I just submitted the request. Do you have any idea 
when they would replace it? I will probably be on 
campus later next week on Thursday and/or Friday. 
Would I be able to save my files then before they 
replace my computer? 

Thank you!

Claire

****This is an email****
Thank you for your email, Jack! I am interested in a 
new computer setup. Do I put in the request with you 
or is there a form I need to fill out?

Claire

****This is an outgoing email****
Hi Claire,

I need some additional information regarding service request #80672

Description: Computer is Slow in SH 106

It appears you are eligible to opt for a GFA computer, so, a 
replacement to the one you currently have. This would consist of a 
laptop, dock, and monitor. You would have to make a request for that. 
Alternatively, if you wanted to keep your current setup, we are able to 
install a faster storage chip which should speed the computer up. Let 
us know what option you are thinking of pursuing, 

Thanks.
-Jack Martinis, UCS Tech.

Task reassigned to UCS Tech.

We just need to connect with her and get her either 
a GFA or NVMe and then this request will be done. 
She wanted to do it in the summer, so I can't do it.

****This is an email****
Hello Jacob,

Last week was very busy for me and this coming 
week is also busy but any time between 12:00 and 
2:00 pm on Thursday, May 25 could work. I also 
could do Friday, May 26 at 10:30 am or 4:30 pm. 
Please let me know if any of those times work!

Thank you so much for following up!

emailed her

Claire wants us to check out the computer and was 
wondering if we can make it faster. The computer 
looked like a GFA, so we can probably put in an 
NVMe.