Service Request Ticket - # 80675

Service Request Ticket - # 80675

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Service Request Information

CONTACT	Name	Morelli, Jacqueline	Date	May 18, 2023 09:32 AM
	Department	Creative Arts/Music	Phone	88276
	Location		Email	morellj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210882 (opens in a new window)	Bldg/Room	APSC 231
	Service Tag		Description	Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
	Serial No.	SFVFGX1KZQ05N	Location	Jaqueline Morelli
	CPU	M1 Pro with 8c CPU, 14 GPU
	OS	Unknown	Software
	Wireless NIC	B0:BE:83:50:3D:4D
	Bluetooth NIC	B0:BE:83:46:71:89

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Tracking

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Justin Cope	May 18, 2023 03:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	May 18, 2023 03:44 PM	Task reassigned to Justin Cope.	Add Attachment
Justin Cope	May 18, 2023 03:44 PM	she didn't care about logging in she just wanted the pop ups to stop which they have after we logged in and updated adobe.	Add Attachment
Lauryn Aronson	May 18, 2023 11:42 AM	went over. she couldn't sign in; it was giving her an error. going to see if uninstalling/reinstalling helps. try signing in after reinstalling to see if it works she'll be back 2-4 and then in again tomorrow. but it'd be best to get it done today so she has a computer to use. she's also not tech savvy, so make sure it works fine/is connected properly when it's brought back	Add Attachment
Lauryn Aronson	May 18, 2023 10:03 AM	**email** Is there anyway you could come to my office? APAC 231. I only have a slight break from 11:30-12:15. And then if you needed to take it, you could. Thank you so much, Jackie Morelli	Add Attachment
Lauryn Aronson	May 18, 2023 09:37 AM	**This is an outgoing email** Hi Jacqueline, I need some additional information regarding service request #80675 Description: Adobe popping up Are you able to bring your laptop into the UCS office when you are available today (or at another time convenient to you)? The solution to your Adobe issue might take up to an hour or two, depending on what we need to do, so we could give you a loaner while we take a look at your computer. Thank you, Lauryn Aronson UCS Tech.	Add Attachment Public
Lauryn Aronson	May 18, 2023 09:32 AM	adobe keeps popping up. user said she tried logging in and restarting the computer. she's available 11:30-12:30 or after 2 today. going to see if she can come in so we can look at her laptop and 1) confirm she's actually logged in and 2) if necessary, uninstall and reinstall adobe. will email her and probably call around 11:30 to see if she can come in, someone else will probably have to take a look at this if it's going to be today because i'm only here until 11:50	Add Attachment