Service Request Ticket

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Service Request Information

CONTACT	Name	Freymuth, Dirk	Date	May 18, 2023 04:49 PM
	Department	Creative Arts/Music	Phone	88874
	Location		Email	freymutd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20220922 (opens in a new window)	Bldg/Room	APSC 226
	Service Tag		Description	Apple 24-inch iMac with Retina 4.5K display: Apple M1 chip with 8-core CPU and 8-core GPU-Silver #Z12R
	Serial No.	H4TJV0E6Q6X3	Location	Dirk Freymuth
	CPU	Unknown
	OS	Unknown	Software

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Jun 14, 2023 03:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Jun 14, 2023 03:48 PM	Gave him admin rights on the far computer. I had to make the profile because nothing else was working.	Add Attachment
Justin Cope	Jun 12, 2023 10:15 AM	Task reassigned to Jacob Limas.	Add Attachment
Justin Cope	Jun 12, 2023 10:15 AM	**This is an email** Hi Sam, I'm not going to be around after today but I will get you in contact with another tech that is going to be around. i'll include him in this email as well so he can get in touch with you. Thanks, Justin	Add Attachment
Justin Cope	Jun 12, 2023 10:15 AM	**This is an email** Hey Justin, For whatever, reason 230 wasn't letting me log in. I entered the same credentials in the other studio and had no issues. Monday is pretty full for me and I am only available after 5:30 are you going to be on campus finals week?	Add Attachment
Justin Cope	Jun 09, 2023 02:52 PM	**This is an email** Hi Sam, Where you able to get logged in to the computer in APSC 230 and if not would there be a good time to meet Monday to get you set up? Thanks,Justin CopeUCS	Add Attachment
Jacob Limas	Jun 07, 2023 01:09 PM	I lied, it wasn't fully finished. We are still waiting on him to log in to the computer in 230	Add Attachment
Jacob Limas	Jun 07, 2023 01:08 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jacob Limas	Jun 07, 2023 12:56 PM	Task reassigned to Justin Cope.	Add Attachment
Jacob Limas	Jun 07, 2023 12:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Jun 07, 2023 12:56 PM	Justin apparently helped him already	Add Attachment
Jacob Limas	Jun 02, 2023 04:56 PM	He said he missed us and we can meet next week	Add Attachment
Justin Cope	May 31, 2023 03:01 PM	Task reassigned to Jacob Limas.	Add Attachment
Lourdes Salazar	May 30, 2023 11:05 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lourdes Salazar	May 30, 2023 11:05 AM	Hello, Sam Duell has logged into the computers in APSC 226 and 230. Evidently this will be all that is needed for someone from UCS to come back in and give Sam admin privileges on those. The studio and lab are free most mornings, so please feel free to let yourself in when convenient for you. Thanks, Dirk	Add Attachment Public
Laurie McCoy	May 30, 2023 08:04 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Justin Cope	May 19, 2023 02:29 PM	made dirk an admin in 226 but we need to wait for sam to log in to make him an admin	Add Attachment
Laurie McCoy	May 19, 2023 08:39 AM	**This is an email** I will be in this afternoon from 1-3pm	Add Attachment
Laurie McCoy	May 19, 2023 08:11 AM	**This is an outgoing email** Hi Dirk, I need some additional information regarding service request #80676 Description: Admin Rights for Dirk and Sam in Recording Facilities Is there a time today or next week that you're both available for a tech to come down since you'll need to log in to the computer for us? Best, Laurie	Add Attachment Public
Sam Sevugan	May 18, 2023 04:49 PM	**This is an email** Can you please arrange to give Sam Duell admin rights to the computers in APSC 226 and 230? He is one of our audio production instructors and will need this from time to time. Also, my own admin password is not working on the computer in Lab 226 (20220922). Please reactivate that as well. Thank you Dirk	Add Attachment