Service Request Ticket

Service Request Information

CONTACT	Name	Helyer, Kella	Date	May 19, 2023 08:35 AM
	Department	Financial Aid	Phone	88475
	Location		Email	helyerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190231 (opens in a new window)	Bldg/Room	WEL
	Service Tag	3TL12X2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	3TL12X2	Location	Skylar Connolly
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; PL/SQL Developer license(v.13 MARCH2020) VISA2019009667;
	Wired NIC	C8:F7:50:86:6C:C5
	Wireless NIC	DC:FB:48:CF:42:61

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	May 22, 2023 02:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	May 22, 2023 02:26 PM	We delivered it, and he is going to make his account and stuff on Thursday. It's been given to Kella though. I also gave the charger for 20141027	Add Attachment
Jacob Limas	May 19, 2023 04:03 PM	Rescheduled for 2 on Monday.	Add Attachment
Jacob Limas	May 19, 2023 03:56 PM	I couldn't find the room, and forgot a charger.	Add Attachment
Jacob Limas	May 19, 2023 02:22 PM	**This is an email** Hey Kella, The setup for Kirk Lind is ready to go. We have SQL developer good to go as well. Please let me know when you would like us to deliver it to you. Thank you, Jacob Limas UCS Tech	Add Attachment
Jacob Limas	May 19, 2023 02:13 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	May 19, 2023 02:13 PM	Once we get the info we need then we can do the setup for him.	Add Attachment
Justin Cope	May 19, 2023 12:07 PM	sql developer is installed and it is fully updated	Add Attachment
Monica Valencia	May 19, 2023 08:37 AM	Make sure to update inventory when it goes out	Add Attachment
Monica Valencia	May 19, 2023 08:35 AM	Kolis asked us to get a computer ready for a temporary staff in Financial Aid and it needed to have SQL developer	Add Attachment