Service Request Ticket - # 80679

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Service Request Information

CONTACT	Name	Plata-Hurtado, Brenda	Date	May 19, 2023 10:00 AM
	Department		Phone	89772
	Location		Email	platahurtadob@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Laptop	Edit WOU #	20221168 (opens in a new window)	Bldg/Room	RWEC 223
	Service Tag		Description	Apple 14-inch MacBook Pro, Apple M2 Pro Chip with 10-core CPU & 16-core GPU, 512GB SSD-Space Gray #MPHE3LL/A
	Serial No.	V33JYFC61V	Location	Brenda Plata-Hurtado
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	5C:E9:1E:AE:05:E7
	Bluetooth NIC	5C:E9:1E:BA:F9:FE
TECHS	Submitted by	Hannah Warner	Contact	hwarner18@wou.edu	88925
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact	volkmannm@wou.edu	88188

Tracking

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	May 22, 2023 09:16 AM	Task reassigned to Michael Volkmann.	Add Attachment
Michael Volkmann	May 22, 2023 09:16 AM	Task reassigned to Michael Volkmann.	Add Attachment
Michael Volkmann	May 22, 2023 09:16 AM	wrong dock. see SR #80686	Add Attachment
Hannah Warner	May 19, 2023 10:00 AM	laptop 20221168 dock 20211268 monitor 20211190	Add Attachment

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