Service Request Ticket - # 80686

Service Request Information

CONTACT Name Plata-Hurtado, Brenda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 22, 2023 09:07 AM
Department Phone 89772
Location Email platahurtadob@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20221168[Edit Inv] (opens in a new window) Bldg/Room RWEC 223
Service Tag Description Apple 14-inch MacBook Pro, Apple M2 Pro Chip with 10-core CPU & 16-core GPU, 512GB SSD-Space Gray #MPHE3LL/A
Serial No. V33JYFC61V Location Brenda Plata-Hurtado

CPU Unknown


OS Unknown Software

Wireless NIC 5C:E9:1E:AE:05:E7


Bluetooth NIC 5C:E9:1E:BA:F9:FE


TECHS Submitted by Hannah Warner Contact hwarner18@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas Jun 09, 2023 01:04 PM
Status changed from (1) Pending to (5) Completed
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Jacob Limas Jun 09, 2023 01:04 PM
Justin and I set her up. She's good to go.
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Mary Dycus Jun 09, 2023 10:07 AM
****This is an email****
Oh no! I will be here until 2pm. I do step out of 
my office so can you give me an exact time? Just 
to make sure I am here. 
Next week I will be here M-W 9-2 pm. 


Best.
Brenda Plata-Hurtado 
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Mary Dycus Jun 09, 2023 09:57 AM
****This is an email****
Hello, 

I have put in. request for a new computer. The one 
I have will not update and I have had several 
folks from UCS come to look at it. 

I had previously received emails from Jacob about 
installing the new computer, but I have not heard 
back and I need it replaced as soon as possible. 

Best,
Brenda Plata-Hurtado 
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Jacob Limas Jun 07, 2023 01:39 PM
I went in today and I missed her again :(
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Jacob Limas Jun 07, 2023 01:39 PM
****This is an email****
This week I will be available 

Tuesday: until 2pm
Wednesday: 10 -2pm 
Thursday 9-5pm 
Friday 9-2pm
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Jacob Limas Jun 01, 2023 02:18 PM
I missed the time, and am trying to reschedule with 
her
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Jacob Limas May 31, 2023 03:38 PM
She said tomorrow works for her
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Jacob Limas May 31, 2023 03:11 PM
****This is an email****
Hello Jacob, 

I will be in my office: 

Wednesday 10-5 pm
Thursday: 10-2pm
Friday: 10-2pm
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Jacob Limas May 26, 2023 02:23 PM
****This is an email****
Hello Jacob, 

I am out of office today but my office is open and 
you are more than welcome to set up if I’m not 
required to be there. 

Best,
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Adriana Ramsay May 25, 2023 04:41 PM
Task reassigned to Jacob Limas.
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Adriana Ramsay May 25, 2023 01:13 PM
****This is Brenda email****
Hello Adriana, 

I am in my office M-F from 9-2pm. Thursdays 9-5 pm. 

Best,
Brenda Plata-Hurtado 
Bilingual Education Advisor 
Western Oregon University 
RWEC 165 

Make an appointment here: calendly.com/platab
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Adriana Ramsay May 22, 2023 04:02 PM
reimaged updated
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Adriana Ramsay May 22, 2023 03:55 PM
ready to go
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Adriana Ramsay May 22, 2023 03:54 PM
****This is an email****
Subject:  New dock 20221180[Edit Inv], monitor 20211190[Edit Inv], laptop 20221168[Edit Inv] Setup

Hello Brenda, 

We have your new dock 20221180[Edit Inv], monitor 20211190[Edit Inv], laptop 20221168[Edit Inv] ready to be 
delivered and set up.  To prepare, if this delivery is replacing an existing 
station, please ensure that you move all of your files from that machine onto 
your H: drive or otherwise back them up.  Anything left on an old machine will 
not be accessible from your new one.  If you have any questions or need help 
backing up your data, please email me back or call our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let us know 
your availability for the next few business days so that we can schedule a time 
to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
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Public
Adriana Ramsay May 22, 2023 03:50 PM
Need admin right
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Adriana Ramsay May 22, 2023 01:37 PM
start reimaged
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Hannah Warner May 22, 2023 01:21 PM
Task reassigned to Adriana Ramsay.
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Joanie Kinnaman May 22, 2023 10:29 AM
inv 2022-0858
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Michael Volkmann May 22, 2023 09:28 AM
Task reassigned to New Equip. Setup.
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Hannah Warner May 22, 2023 09:27 AM
Task reassigned to Michael Volkmann.
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Hannah Warner May 22, 2023 09:07 AM
dock 20221180[Edit Inv]
monitor 20211190[Edit Inv]
laptop 20221168[Edit Inv]
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