Service Request Ticket - # 80697

Service Request Ticket - # 80697

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Service Request Information

CONTACT	Name	Garcia, Roseanna	Date	May 24, 2023 12:00 PM
	Department		Phone	14069
	Location		Email	garciar@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20210249 (opens in a new window)	Bldg/Room	SSC 126
	Service Tag		Description	Xerox WorkCentre 6515/DN Color Duplex Network Laser Printer - Multifunction
	Serial No.	5AV337074	Location	Roseanna Garcia
	Model	6515DN	Hostname	tpsss-pencils
	Notes	Print, Scan, Copy, Fax; Print Res: 1200x2400 dpi, Print Speed: 30 ppm (Simplex), Optical Scan Res: 600x600 dpi; Max Doc Size: 8.5x14in, Duplex Printing; 50-Sheet Single-Pass Duplex ADF; 250-Sheet Input & 50-Sheet Bypass Trays; Color Touchscreen; Easy-Access USB Port; Recommended Monthly Print Volume: Up to 3,000 pages; USB 3.0 and Ethernet Connectivity	Ink/Toner Refill	106R03473 Standard Capacity Cyan Print Cartridge, 106R03474 Standard Capacity Magenta Print Cartridge, 106R03475 Standard Capacity Yellow Print Cartridge, 106R03476 &Standard Capacity Black Print Cartridge;
	Wired NIC	9C:93:4E:DD:50:AD

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	lmccoy21@wou.edu	88925

Tracking

Entered by	Date	Memo
Laurie McCoy			Email Public
Entered by	Date	Memo
Laurie McCoy	May 26, 2023 11:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laurie McCoy	May 26, 2023 11:41 AM	Task reassigned to Laurie McCoy.	Add Attachment
Mary Dycus	May 26, 2023 09:23 AM	**This is an email** Yes - it works just fine!! Thank you. Roseanna Garcia	Add Attachment
Mary Dycus	May 26, 2023 09:04 AM	**This is outgoing mail** Good morning Roseanna, Our printer programmer went ahead and changed it remotely. Looks like you had the setting on the printer tray incorrect. Would you be able to check and see if you are able to print now? Please let me know. Best, Mary	Add Attachment
Mary Dycus	May 26, 2023 09:01 AM	**This is an email** Hello! I am following up on my request from Wednesday. Thank you!	Add Attachment
Monica Valencia	May 26, 2023 08:07 AM	They had the setting on the printer tray incorrect. Changed it remotely. Please reach out to them and verify the issue is fixed before closing	Add Attachment
Mary Dycus	May 24, 2023 12:00 PM	**This is an email** Hello, TPSSS printer #20210249 located in RWEC Dean's office, main reception area - I changed the paper selection to use the bypass when I was printing on cardstock. I changed it back to tray 1 but it keeps going to the bypass tray and not printing people's work. Oh uhhh! When I print, it gives an error message " Held for Resources. Required Resources - Bypass Tray." We would like the default back to tray 1. Can you help with that setup? I am in RWEC 213 on Thursday and Friday 8am - noon. Thank you!! Roseanna	Add Attachment