****email****

It took about 10 minutes this morning but eventually turned on. 

stopped by @12:42pm to pick up the computer 

****This is an outgoing email****
Hi Shawn,

I need some additional information regarding service request #80702

Description: Computer not turning on

We ran diagnostics on your computer, and no issues have come up. You have a few options: 
-We can give the computer back for you to try again, and we could watch how you are trying to turn it on to see if we are overlooking an issue in the process. 
-We can reimage the computer, which would wipe any data on it (you would need to ensure everything on it is saved to one of the WOU network drives) and reset it to default state, potentially resolving any issues deeper within the system. 
-You could bring your dock in for us to test to see if it is an issue with the dock. 

Are any of these options you would like to pursue?  For today, you can pick up either your computer or the loaner we have available for you. 

Thank you,

Lauryn Aronson
UCS Tech.

running diagnostics. jenna also suggested that it could be the dock? idk.

user brought computer in a few minutes ago. she said she left for something and came back, and her computer wouldn't turn on again. she had to go, but i am going to give her a loaner tomorrow so we can take a closer look at this computer. 

when oneil and i took it out of the bag to take a brief look at it a few minutes ago, it was running and warm. the screen turned on when we pressed the power button. 

of note is that the laptop was set to do nothing when on battery with the lid closed. oneil changed the settings so it will sleep when the lid is closed and the computer is not plugged in (as there is no reason for the computer to not sleep if it is not being actively used with external monitors)

anyway. loaner is 20181456. it's on my desk; i'll check it out and take care of this in the morning. also putting user's computer by my desk. 

john said this issue could be any number of things and that reimaging the computer would be the best way of ensuring there isn't some weird setting deep in the system that is causing this. 

i will look at the computer tomorrow to see if i can find anything. if not, i will check with the user to see if she would like to go ahead with a reimage. i just think it's weird that it's doing this for her when it works fine for us techs. 

user just called in again with the same problem. i will ask if one of the techs working this afternoon can switch out her computer for a loaner so we can take a closer look at her computer. this is the third or fourth time this issue has happened (and that the user has needed to contact us). prepping a loaner

Status changed from (7) Waiting for Contact to (5) Completed

Status changed from (1) Pending to (7) Waiting for Contact

Second day in a row where her computer was not turning on for her. Not sure why. I went over there both times, and I got the computer to turn on. 

Yesterday, I tried pressing the power button, holding it down, etc. The power button was lit up, but the screen wasn't turning on. I tried that a few times, and holding it down finally turned it off, and I was able to turn the computer back on. This morning, I just held the power button down to turn it on and pressed it to turn the computer back on. 

Basically, it doesn't work for her, but it works for me, but it sounds like we're trying the same thing? Anyway. Putting this ticket here for documentation and as a reminder to check in with the user