Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	May 25, 2023 12:42 PM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20181517 (opens in a new window)	Bldg/Room	HL Info Desk
	Service Tag		Description	Apple iPad mini Wi-Fi 64GB-Space Gray #MUQW2LL/A
	Serial No.	DMPYHJ8FLM93	Location	student checkout for COE/Education & Leadership
	CPU	A12X Bionic chip with 64-bit architecture
	OS	iOS 12	Software
	Wireless NIC	34:A8:EB:3E:18:38
	Bluetooth NIC	34:A8:EB:3C:D5:54

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	lmccoy21@wou.edu	88925

Entered by	Date	Memo
Laurie McCoy			Email Public
Entered by	Date	Memo
Laurie McCoy	May 30, 2023 09:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laurie McCoy	May 30, 2023 09:03 AM	Delivered it back to Lori	Add Attachment
Laurie McCoy	May 26, 2023 11:52 AM	All finished, I will deliver it on Tuesday. :)	Add Attachment
Laurie McCoy	May 26, 2023 11:11 AM	Left the Mac address on a sticky note on Paul's desk. Once he registers it I will deliver it back to the library.	Add Attachment
Laurie McCoy	May 26, 2023 11:09 AM	Ipad has been reimaged. Giving the Mac address to Paul (or Monica, who ever is back first)	Add Attachment
Laurie McCoy	May 26, 2023 09:21 AM	Reimaging the iPad	Add Attachment
Laurie McCoy	May 26, 2023 09:01 AM	Task reassigned to Laurie McCoy.	Add Attachment
Sam Sevugan	May 25, 2023 01:20 PM	Ipad mini has been dropped w/ charger as well. Placed it in the "in box" since no one was around.	Add Attachment
Sam Sevugan	May 25, 2023 01:03 PM	The ipad is still tied to the student account and they need help removing the account. She will be dropping it by this afternoon.	Add Attachment
Sam Sevugan	May 25, 2023 12:42 PM	**This is an email** Hello, I will be bringing over an iPad Mini 20181517 that is Apple ID locked in a student's account. We gave them directions to clear it and the patron emailed back that they had done it. We have been communicating with them about this for 2 months. We're ready to hand it over to UCS to help clear it. Thank you!	Add Attachment