Service Request Ticket - # 80706

Service Request Ticket - # 80706

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Service Request Information

CONTACT	Name	McMullen, Jennifer	Date	May 26, 2023 08:27 AM
	Department		Phone
	Location		Email	mcmullenja@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200482 (opens in a new window)	Bldg/Room	TODD 217
	Service Tag	1Q0PP73	Description	Dell Latitude 5400 - 4 Core,8MB Cache,1.9GHz
	Serial No.	1Q0PP73	Location	Jennifer McMullen (replacing w/ 20240407)
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Unknown	Software
	Wired NIC	74:78:27:03:48:51
	Wireless NIC	3C:9C:0F:37:3E:58

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Jun 07, 2023 11:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Jun 07, 2023 11:09 AM	Task reassigned to Moshe Martinez.	Add Attachment
Moshe Martinez	Jun 07, 2023 11:09 AM	Helped Jennifer reconnect a H: home drive, and I saw that she can access the campus network, but it is under a different name. Most likely the network just got renamed but she can still access it so I'm closing the issue	Add Attachment
Jacob Limas	May 26, 2023 02:31 PM	**This is an email** When I first come on campus and plug in, sometimes I don't have an internet connection. I was messing around with it this morning (plugging/unplugging from my dock, connecting/disconnecting from wi- fi), and I'm not sure if something I did, or if it just starting working, but I did get internet eventually. My computer number is 20200482	Add Attachment
Lauryn Aronson	May 26, 2023 10:31 AM	emailed to ask if her internet etc is still working	Add Attachment
Lauryn Aronson	May 26, 2023 09:57 AM	**email** The issue is when I plug in to the hub in my office at Todd Hall. Although I can see the WOU network, it is connecting to a network called "Corvallis rd 2." I can't find a way to disconnect from that network. Will it be helpful to bring my laptop to UCS? I don't know if the issue is unique to my location.	Add Attachment image.png
Lauryn Aronson	May 26, 2023 09:10 AM	**This is an outgoing email** Hi Jennifer, I need some additional information regarding service request #80706 Description: Laptop is connecting to unknown network. Are you able to bring your laptop in so we can take a look at it and help you get connected to the WOU network? If so, when would you be available? Thank you, Lauryn Aronson UCS Tech.	Add Attachment Public
Mary Dycus	May 26, 2023 08:27 AM	Laptop is connecting to an unknown network 'Corvallisroad2'. User is trying to disconnect from this unknown network to connect to campus network.	Add Attachment