Service Request Ticket - # 80719

Service Request Ticket - # 80719

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Service Request Information

CONTACT	Name	Taylor, Paula	Date	May 31, 2023 03:35 PM
	Department		Phone	88303
	Location		Email	taylorp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210879 (opens in a new window)	Bldg/Room	WUC 121A
	Service Tag		Description	Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
	Serial No.	FVFGX1DWQ05N	Location	Director of Public Relations
	CPU	M1 Pro with 8c CPU, 14 GPU
	OS	Unknown	Software
	Wireless NIC	B0:BE:83:49:08:14
	Bluetooth NIC	B0:BE:83:4E:D2:96

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Jun 23, 2023 10:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Jun 23, 2023 10:22 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Jun 23, 2023 10:22 AM	Dropped it off	Add Attachment
Tony Benedetti White	Jun 21, 2023 02:10 PM	Drop it off but there is no rush. I have an appointment with UCS tomorrow(corrected to friday) to move my computer, maybe that tech can bring it over. Thank you	Add Attachment
Tony Benedetti White	Jun 21, 2023 01:55 PM	laptop & charger inside laptop bag in the outbox	Add Attachment
Tony Benedetti White	Jun 21, 2023 01:49 PM	**This is an outgoing email** Hi Paula, I have an update regarding service request #80719 Description: Damaged Mac screen Your laptop screen has been fixed, we've also done updates on it. Would you like us to drop it off, or would you like to come pick it up? -Tony UCS Tech	Add Attachment Public
Monica Valencia	Jun 20, 2023 08:57 AM	Laptop has been returned. It is on my desk being updated	Add Attachment
Monica Valencia	Jun 09, 2023 02:39 PM	Sent out today	Add Attachment
Monica Valencia	Jun 06, 2023 12:14 PM	Apple Case: 102015153471	Add Attachment
Jacob Limas	Jun 01, 2023 12:10 PM	We need to get a price quote for Paula Taylor and John said that Monica would be better for it because he won't be in this week. Put it on her desk.	Add Attachment
Lourdes Salazar	May 31, 2023 03:35 PM	Paula brought in a mac with a damaged screen. She stated this was one of her student employees and they dropped something on the screen. The user would like a quote on how much it would be to fix. Do not fix unless she approves the quote, she wants to make sure fixing the computer fits in their ASWOU budget. Came with a bag and charger. Placing this in the "in box"	Add Attachment