Service Request Ticket - # 80722

Service Request Ticket - # 80722

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Service Request Information

CONTACT	Name	Vargas, Dominique	Date	Jun 01, 2023 02:20 PM
	Department	DEI Diversity Equity Inclusion	Phone	89518
	Location		Email	vargasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211118 (opens in a new window)	Bldg/Room	AD 302D
	Service Tag		Description	Apple 14--inch MacBook Pro M1 with 512GB SSD - Space Gray #MKGP3LL/A
	Serial No.	SXP4YN6TY0H	Location	Dominique Vargas
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	BC:D0:74:39:D7:29
	Bluetooth NIC	BC:D0:74:39:35:0C

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Tracking

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Jacob Limas	Jun 01, 2023 02:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Jun 01, 2023 02:38 PM	Task reassigned to Oneil Miguel.	Add Attachment
Jacob Limas	Jun 01, 2023 02:38 PM	Oneil used his magic and got everything to work by restarting Zoom.	Add Attachment
Lourdes Salazar	Jun 01, 2023 02:31 PM	**This is an email** 8 am tomorrow morning or Noon?	Add Attachment
Lourdes Salazar	Jun 01, 2023 02:21 PM	**This is an email** Hello, I can create a service request with your availability but our techs are out of office on another task currently. What is your availability tomorrow or is there another time that would work better for you? Best, Lourdes	Add Attachment
Lourdes Salazar	Jun 01, 2023 02:20 PM	**This is an email** If someone can come now, I am available until about 2:55. Otherwise, probably not until tomorrow. Numbers are below. Mac 20211118 Monitor 20210966 Monitor 20210638	Add Attachment
Lourdes Salazar	Jun 01, 2023 02:20 PM	**This is an email** Hi Dominique! Do you have availability today for us to send a tech out there? Can we get the WOU numbers on your computer and monitors? Best, Lourdes	Add Attachment
Lourdes Salazar	Jun 01, 2023 02:20 PM	**This is an email** Hello, Since getting my laptop back, when my laptop is plugged into my monitors, my monitors are not options for video in Zoom, so in order to use Zoom with camera, I have to unplug and use my laptop only. Please advise. -- Dominique Vargas (she, her, hers) Executive Director of Diversity, Equity and Inclusion Western Oregon University 345 Monmouth Ave N., Monmouth, OR 97361 vargasd@wou.edu	Add Attachment