Service Request Ticket - # 80736

Service Request Information

CONTACT Name Miranda-Aguilar, Blanca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 07, 2023 11:09 AM
Department Multicultural Student Services Phone 88424
Location Email mirandaaguilarb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20221170[Edit Inv] (opens in a new window) Bldg/Room WUC 212
Service Tag Description Apple 14-inch MacBook Pro, Apple M2 Pro Chip with 10-core CPU & 16-core GPU, 512GB SSD-Space Gray #MPHE3LL/A
Serial No. KQGF4W0JL6 Location Blanca Aguilar

CPU Unknown


OS Unknown Software

Wireless NIC 5C:E9:1E:B4:BB:8C


Bluetooth NIC 5C:E9:1E:B3:B1:73


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public

Entered by Date Memo
Jacob Limas Jun 13, 2023 12:29 PM
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Jun 13, 2023 10:20 AM
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Jun 13, 2023 10:20 AM
done
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Adriana Ramsay Jun 12, 2023 01:04 PM
****This is Blanca email****
Hi Adriana,

I am open now until 11am and 1-2pm. Does that work for you? 
Or would you like some time for next week?
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Adriana Ramsay Jun 12, 2023 01:03 PM
Task reassigned to Jacob Limas.
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Adriana Ramsay Jun 08, 2023 03:22 PM
ready to go
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Adriana Ramsay Jun 08, 2023 03:21 PM
reimaged updated
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Adriana Ramsay Jun 08, 2023 03:03 PM
****This is an email****
Subject:  New laptop 20221170[Edit Inv], dock 20221182[Edit Inv], monitor 20201026[Edit Inv]  Setup

Hello Blanca, 

We have your new laptop 20221170[Edit Inv], dock 20221182[Edit Inv], monitor 20201026[Edit Inv] ready to 
be delivered and set up.  To prepare, if this delivery is replacing an 
existing station, please ensure that you move all of your files from that 
machine onto your H: drive or otherwise back them up.  Anything left on an 
old machine will not be accessible from your new one.  If you have any 
questions or need help backing up your data, please email me back or call 
our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let us know 
your availability for the next few business days so that we can schedule a 
time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician


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Public
Adriana Ramsay Jun 08, 2023 02:41 PM
Just start reimaged
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Joanie Kinnaman Jun 08, 2023 01:41 PM
Task reassigned to Adriana Ramsay.
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Joanie Kinnaman Jun 07, 2023 11:16 AM
inv # 2022-0909
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Joanie Kinnaman Jun 07, 2023 11:09 AM
laptop 20221170[Edit Inv]
dock 20221182[Edit Inv]
monitor 20201026[Edit Inv]
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