Service Request Ticket - # 80744

Service Request Information

CONTACT Name Ryden, Kacie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 07, 2023 04:28 PM
Department Registrar’s Office Phone 88506
Location Email rydenk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20170588[Edit Inv] (opens in a new window) Bldg/Room TODD 308
Service Tag Description Xerox VersaLink C400 Color Laser Printer #C400/DN
Serial No. 7HB457862 Location FAC/STAFF replaces W#20091198

Model C400/DN Hostname psycolor.wou.edu
Notes Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages NETWORKED IP ADDRESS:140.211.116.15 Ink/Toner Refill

Wired NIC 9C:93:4E:65:6A:50

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Jun 08, 2023 01:20 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Jun 08, 2023 01:20 PM 
Task reassigned to Jacob Limas.
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Jacob Limas Jun 08, 2023 01:20 PM 
The paper jam had too much paper, and the other just 
needed restarting after moving the cyan toner.
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Lourdes Salazar Jun 07, 2023 04:28 PM 
Color printer states "Reinstall Cyan toner and 
restart printer" user did that and the message 
still pops up name: Py-PSYcolor. Located in Todd 
308. Printer right next to it is also having 
issues, it says theres an open tray even though it 
is closed, When user tried opening it and closing 
it a "paper jam" message appears 20071024[Edit Inv] Py-psych 
available 12:30-4:30 on Thursday, out friday and 
monday. back in office on Tuesday.
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