Service Request Ticket - # 80748

Service Request Information

CONTACT Name Anderson, Valeria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 08, 2023 10:22 AM
Department The Research Institute Phone
Location Email andersonv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210403[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
Serial No. SFVFGP06WQ05N Location Valaria Anderson

CPU Intel Core i9 8core(2.3GHz, 16MB L3 cache)


OS Unknown Software

Wireless NIC 3C:06:30:4C:F2:82


Bluetooth NIC 3C:06:30:4C:F6:6A


TECHS Submitted by Cadance Bunch Contact cabunch21@wou.edu 88925
Primary Technician Contact lsalazar19@wou.edu 88925

Tracking

Entered by Date Memo
Lourdes Salazar
Email

Public

Entered by Date Memo
Lourdes Salazar Jun 21, 2023 01:42 PM
I put the loaner in the in box. 
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Lourdes Salazar Jun 21, 2023 01:39 PM
Task reassigned to Lourdes Salazar.
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Lourdes Salazar Jun 21, 2023 01:39 PM
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar Jun 21, 2023 01:38 PM
Volkmann gave this user admin rights. The user took 
the computer
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Lourdes Salazar Jun 21, 2023 01:23 PM
20200871[Edit Inv] - loaner was brought back. 
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Jack Martinis Jun 20, 2023 04:45 PM
Where is this being held? I couldn't find it laying around UCS. 
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Kyla Aitaro Jun 09, 2023 02:53 PM
****This is an outgoing email****
Hi Valeria,

Update on Service Request Ticket #80748

Description: Virus issue (Viviana Anderson)


Your laptop is ready to be picked up. Make sure to 
login to your laptop before leaving UCS so we can 
create your profile and admin rights. 

Thanks. Best,

Kyla Aitaro
UCS Tech

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Monica Valencia Jun 08, 2023 02:14 PM
Did a Sophos and Malwarebytes scan and nothing was 
found. Laptop is on the workstation counter ready to 
be reimaged
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Monica Valencia Jun 08, 2023 11:36 AM
Contact changed from Faculty/Staff New to Valeria Anderson.
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Lauryn Aronson Jun 08, 2023 10:27 AM
80747 loaner ticket
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Cadance Bunch Jun 08, 2023 10:23 AM
Contact Info: andersonv@mail.wou.edu
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Cadance Bunch Jun 08, 2023 10:22 AM
Computer continuously making notifications about a 
virus. Brought in laptop with potential virus in. 
Was given a loaner(20200871)
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