Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Robin	Date	Jun 08, 2023 03:49 PM
	Department	Social Science	Phone	88357
	Location		Email	smithr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161072 (opens in a new window)	Bldg/Room	ITC 004
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02TV4N9J1G9	Location	Tony Manso - Mac development station.
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;
	Wired NIC	98:10:E8:F3:72:D1
	Wireless NIC	98:9E:63:3A:B2:BE
	Bluetooth NIC	98:9E:63:3A:B2:BF

TECHS	Submitted by	Michael Volkmann	Contact	volkmannm@wou.edu	88188
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Jul 14, 2023 12:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Jul 14, 2023 12:31 PM	Robin will use the larger screen. 20161072 will be retired.	Add Attachment
Jacob Limas	Jun 09, 2023 01:07 PM	Task reassigned to Michael Volkmann.	Add Attachment
Jacob Limas	Jun 09, 2023 01:07 PM	Justin said Michael took it	Add Attachment
Tony Benedetti White	Jun 09, 2023 12:24 PM	loaner is updated and ready, on image counter	Add Attachment
Tony Benedetti White	Jun 09, 2023 12:23 PM	giving loaner 20160532	Add Attachment
Michael Volkmann	Jun 08, 2023 03:49 PM	iMac won't allow domain logins. They are not in a situation for a GFA replacement so we will give them a loaner. User has eyesight issues: Need to set up either a large screen iMac or Laptop + Monitor loaner. User will be in tomorrow afternoon (6/9). Email to confirm setup beforehand.	Add Attachment