Task reassigned to Lauryn Aronson.

****This is an email****
We can cancel this request - I changed out all the 
cords/plugs again and it's working now!

duplicate request 80771

****This is an email****
20210757[Edit Inv]
The laptop is not finding either the mouse or the 
external keyboard (so that I can use the big 
monitor efficiently. I've restarted and shut down 
numerous times. I've swapped out both the mouse 
and the keyboard, and tried using different USB 
ports on the CalDigit and the Dell monitor.

John R. had this laptop imaged several weeks ago, 
and it was working fine until last week.

I am in the office today - Todd 132.
Best,

Denise Visuano
Director, Branding & Creative Services 

Note: I will be on vacation June 27 - July 7. 
There will be no graphic design services during 
that time.

Marketing & Communication | Western Oregon 
University
Todd Hall 132 | 503-838-8349 | visuanod@wou.edu

Work requests: https://wou.edu/marcom/work-
request-form/

Status changed from (1) Pending to (2) Scheduled

****This is an email****
sorry - it was in the first email, which you might 
not have seen.

20210757
Todd Hall 132

I can drop it off in a couple of hours. But would 
it help if the tech observed what is happening 
when I try to use it?
I'm working from home on our second laptop 
(20210758) which has not exhibited the same issue. 
I can arrange to be in my office by 11.
Best,

Denise Visuano

****This is an email****
No - I can log in from the laptop keyboard - but I 
can't access the big keyboard or the mouse on the 
big monitor. I've restarted, shutdown and replaced 
the keyboard with another. No effect.
Best,

Denise Visuano