Service Request Ticket

Service Request Information

CONTACT	Name	Rezell, Deborah	Date	Jun 09, 2023 02:23 PM
	Department	University Computing Solutions	Phone	88975
	Location		Email	rezelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181055 (opens in a new window)	Bldg/Room	ITC 005
	Service Tag	886NDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	886NDW2	Location	2 weeks 6/11-6/25
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; TRANSFERING TO W#20181055(was 20141248) 9-2019- Episode Pro 7 with Pro Audio from VISA2016005605 & VISA2016005652, AVSMEDIA AVS4YOU Bundle(includes AVS Video Converter) from VISA2013003638; Also noted: Filezilla(freeware);
	Wired NIC	6C:2B:59:E7:D2:45

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Jun 12, 2023 02:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Jun 12, 2023 02:49 PM	We swapped the hard drive with the NVMe. I gave Monica the hard drive as a backup.	Add Attachment
Jacob Limas	Jun 12, 2023 02:02 PM	We started the cloning process for her hard drive.	Add Attachment
Jacob Limas	Jun 12, 2023 02:01 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Jun 12, 2023 02:01 PM	**This is an email** Feel free to come over after lunch to pick up this PC. I'm located in ITC004-5 - the wouTV control room.	Add Attachment
Jacob Limas	Jun 09, 2023 03:44 PM	**This is an outgoing email** Hi Deborah, I need some additional information regarding service request #80757 Description: Install NVMe Computer must be cloned I was wondering if there was anytime today or next week that you will be free for me to take the computer and put in an NVMe to the computer. This will make the computer go faster which will resolve your issue. Please let me know. Thank you, Jacob Limas UCS Tech	Add Attachment Public
Monica Valencia	Jun 09, 2023 02:24 PM	Make sure to keep the hard drive in case we need any licenses off of it and for backup reasons	Add Attachment
Monica Valencia	Jun 09, 2023 02:23 PM	Deborah's computer is slow she would like the computer cloned on an NVMe since a lot of the software installed on the computer	Add Attachment