Service Request Ticket

Service Request Information

CONTACT	Name	Helyer, Kella	Date	Jun 09, 2023 03:29 PM
	Department	Financial Aid	Phone	88475
	Location		Email	helyerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150260 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	16BW362	Description	Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
	Serial No.	16BW362	Location	PDR
	CPU	Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license XXXX2015004715
	Wired NIC	20:47:47:EE:CF:FF
	Wireless NIC	DC:53:60:26:9F:E9
	Bluetooth NIC	DC:53:60:26:9F:ED

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Jun 27, 2023 10:22 AM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Jun 27, 2023 10:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Jun 27, 2023 10:22 AM	Picked up on Friday 6/23	Add Attachment
Monica Valencia	Jun 21, 2023 04:53 PM	Computer is on John's desk. User still needs admin rights since account hasn't been created. Once they are logged in verify they can get into powerfaids	Add Attachment
Monica Valencia	Jun 14, 2023 08:20 AM	Admin still needed also powerfaids need to be checked once user logs in. Account hasn't been created yet.	Add Attachment
Monica Valencia	Jun 12, 2023 08:57 AM	Laptop is on my desk being updated	Add Attachment
Lourdes Salazar	Jun 09, 2023 03:29 PM	user brought in laptop, bag, and charger	Add Attachment
Lourdes Salazar	Jun 09, 2023 03:29 PM	Fix powerfades. Get this laptop ready for a temp employee to use it, don't wipe just update. Placing this in the inbox	Add Attachment