Status changed from (1) Pending to (5) Completed

Brought computer back, had user log in, and was able 
to find printers.

Task reassigned to Tony Benedetti White.

put in out box

called him, everything is backed up, and we removed 
his local profile.

****This is an outgoing email****
Hi Joseph,

I need some additional information regarding 
service request #80762

Description: Printers not pulling 

We were able to log in to your computer and the 
printers populated fine for us. We are assuming 
the issue is caused by something on your account. 
To fix this we will need to remove your account 
from the computer, then re-add it. Doing this will 
remove all your data/information from the 
computer. Before we do this we want to make sure 
any important data you have stored on the computer 
is backed up on your H drive, so you don't loose 
anything. You can come in to UCS to do that during 
normal university business hours(8-5). If you 
already have everything backed up, let me know and 
we can get started working on it. Let me know if 
you have any questions!
-Tony
UCS Tech

****This is an email****
It happens any time I try to print, if the network 
printers haven't loaded. Today I restarted my 
computer 4 times and it didn't load them correctly 
after any of the restarts, so I just kept running 
the troubleshooter until it completed without 
freezing. Probably the 3rd time I tried to run the 
troubleshooter it pulled up the list of printers 
and didn't freeze so I was able to print again.

I'm worried that when I come back in tomorrow that 
it will be back to not recognizing network 
printers.

I have been unable to print today because every 
time I try to, it freezes my browser while 
searching for a printer. Both on Chrome and Edge. 
In Printers & Scanners setting it shows I'm not 
connected to any printer.