Service Request Ticket - # 80763

Service Request Ticket - # 80763

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Service Request Information

CONTACT	Name	Cloud, Jaime	Date	Jun 12, 2023 12:25 PM
	Department	Behavioral Sciences Division	Phone	89211
	Location		Email	cloudj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200880 (opens in a new window)	Bldg/Room	TODD 341
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	SC02FX4M0Q05N	Location	Jamie Cloud
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:17:09:42
	Bluetooth NIC	3C:06:30:10:3A:56

TECHS	Submitted by	Tony Benedetti White	Contact	tbenedettiwhite20@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Jun 21, 2023 01:39 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Tony Benedetti White	Jun 21, 2023 01:39 PM	restarted computer and it worked.	Add Attachment
Tony Benedetti White	Jun 15, 2023 08:54 AM	**This is an email** Perfect! I’ll be there! Thanks, Tony!	Add Attachment
Tony Benedetti White	Jun 15, 2023 08:26 AM	**This is an email** Yea! I'll be there at 1 pm , I'm hoping it will be a quick fix (15-30 minutes).	Add Attachment
Tony Benedetti White	Jun 15, 2023 08:18 AM	**This is an email** Great! But would it be possible to narrow that timeframe a bit? Maybe like 11-1 or 1-3? (I wasn’t planning on being at school for four hours that day. :P) If not, no worries!	Add Attachment
Jacob Limas	Jun 14, 2023 03:50 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Jun 14, 2023 10:49 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Tony Benedetti White	Jun 14, 2023 10:48 AM	**This is an email** Let's go with wednesday June 21 from 11-3	Add Attachment
Tony Benedetti White	Jun 13, 2023 01:01 PM	**This is an email** Those printers do not like my laptop! :P My schedule is pretty open so I’ll suggest a few times, but if none of these work great for you, feel free to suggest others: Wed., June 21 anytime between 11-3 Mon., June 26 anytime between 9-12 Tue., June 27 anytime between 9-12	Add Attachment
Tony Benedetti White	Jun 12, 2023 12:26 PM	**This is an outgoing email** Hi Jaime, I need some additional information regarding service request #80763 Description: mac not printing When would be a good time for us to come by and take another look at your mac to try and figure out the printing difficulties? -Tony UCS Tech	Add Attachment Public
Tony Benedetti White	Jun 12, 2023 12:25 PM	Mac is able to add printers, but when printing, literally nothing happens except for the last used printer changes to the printer selected. printers do not print, and the print queue doesn't show anything. suggestions from Monica: -restart the computer -run updates on the computer -copy code? for the monica kinolta	Add Attachment