Service Request Ticket - # 80771

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 13, 2023 10:01 AM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210757[Edit Inv] (opens in a new window) Bldg/Room SAC 124
Service Tag Description Apple 16-inch MacBook Pro M1 Max chip with 10-core CPU, and 32 core GPU, 1TB SSD, Space Gray #MK1A3LL/A
Serial No. SD76WNQPK60 Location Denise Visuano

CPU M1 Max with 10-core CPU, 32- core GPU, 16-core


OS Unknown Software

Wireless NIC F4:D4:88:6F:6D:F5


Bluetooth NIC F4:D4:88:6B:5E:1D

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact lsalazar19@wou.edu 88925

Tracking

Entered by Date Memo
Lourdes Salazar
Email

Public
Entered by Date Memo
Lourdes Salazar Jun 13, 2023 12:22 PM 
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar Jun 13, 2023 12:22 PM 
Task reassigned to Lourdes Salazar.
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Lourdes Salazar Jun 13, 2023 12:22 PM 
Task reassigned to UCS Tech.
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Lourdes Salazar Jun 13, 2023 12:22 PM 
Task reassigned to UCS Tech.
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Lourdes Salazar Jun 13, 2023 12:22 PM 
****This is an email****
We can cancel this request - I changed out all the 
cords/plugs again and it's working now!
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Lauryn Aronson Jun 13, 2023 10:41 AM 
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Jun 13, 2023 10:41 AM 
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Jun 13, 2023 10:41 AM 
duplicate request for 80752 
closing this ticket
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Lourdes Salazar Jun 13, 2023 10:01 AM 
****This is an email****
20210757[Edit Inv]
The laptop is not finding either the mouse or the 
external keyboard (so that I can use the big 
monitor efficiently. I've restarted and shut down 
numerous times. I've swapped out both the mouse 
and the keyboard, and tried using different USB 
ports on the CalDigit and the Dell monitor.

John R. had this laptop imaged several weeks ago, 
and it was working fine until last week.

I am in the office today - Todd 132.
Best,

Denise Visuano
Director, Branding & Creative Services 

Note: I will be on vacation June 27 - July 7. 
There will be no graphic design services during 
that time.

Marketing & Communication | Western Oregon 
University
Todd Hall 132 | 503-838-8349 | visuanod@wou.edu

Work requests: https://wou.edu/marcom/work-
request-form/
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