Service Request Ticket - # 80778

Service Request Information

CONTACT Name Solario, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 14, 2023 11:15 AM
Department Phone 88551
Location Email solarioc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20221233[Edit Inv] (opens in a new window) Bldg/Room SSC 112
Service Tag Description Apple 16-inch MacBook Pro: Apple M2 Pro chip with 12-core CPU and 19-core GPU, 512GB SSD - Space Gray #MNW83LL/A
Serial No. W9HRXY144D Location Christopher Solario

CPU Unknown


OS Unknown Software

Wired NIC 5C:E9:1E:A7:07:48


Wireless NIC 5C:E9:1E:A2:D9:88

TECHS Submitted by Hannah Warner Contact hwarner18@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
Lourdes Salazar Jun 21, 2023 10:08 AM 
Task reassigned to John Rushing.
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Lourdes Salazar Jun 21, 2023 10:08 AM 
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar Jun 21, 2023 10:08 AM 
John gave the user admin right. Chris came and 
picked up the computer.
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Adriana Ramsay Jun 15, 2023 03:58 PM 
He will come back office by June 20th
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Adriana Ramsay Jun 15, 2023 03:54 PM 
need to admin right
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Adriana Ramsay Jun 15, 2023 03:52 PM 
Task reassigned to New Equip. Setup.
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Adriana Ramsay Jun 15, 2023 03:52 PM 
Reimaged updated
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Adriana Ramsay Jun 15, 2023 03:52 PM 
Ready to go and I put it on the shelf
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Adriana Ramsay Jun 15, 2023 03:51 PM 
****This is an Christopher email****

Hello,

Thank you for your email. I am out of the office today.


If you need immediate assistance, you are encouraged to email 
sep@wou.edu or call 503-838-8550, and your message will be 
routed to the best SEP staff member who will be happy to assist 
you.

Best,
Chris.

Christopher Solario Sr. M.S., M.Ed. (He/Him/His/El)
Director, Student Enrichment Program (TRIO SSS)
Adjunct Instructor of Sociology
Western Oregon University
solarioc@wou.edu
503-838-8551

 



--
Christopher Solario Sr. M.S., M.Ed.
Director, Student Enrichment Program (TRIO SSS)
Adjunct Instructor of Sociology
Western Oregon University
solarioc@wou.edu
503-838-8551
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Adriana Ramsay Jun 15, 2023 03:50 PM 
****This is an email****
Subject:  New Apple laptop 20221233[Edit Inv] Setup

Hello Christopher, 

We have your new Apple laptop 20221233[Edit Inv] ready to be delivered and set up.  To prepare, if this 
delivery is replacing an existing station, please ensure that you move all of your files from that 
machine onto your H: drive or otherwise back them up.  Anything left on an old machine will not be 
accessible from your new one.  If you have any questions or need help backing up your data, please 
email me back or call our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let us know your availability for 
the next few business days so that we can schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
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Adriana Ramsay Jun 15, 2023 01:23 PM 
start reimaged
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Hannah Warner Jun 15, 2023 01:06 PM 
Task reassigned to Adriana Ramsay.
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Hannah Warner Jun 14, 2023 11:15 AM 
laptop 20221233[Edit Inv]
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