Service Request Ticket - # 80785

Service Request Ticket - # 80785

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Service Request Information

CONTACT	Name	Fuchs, Tina	Date	Jun 20, 2023 11:10 AM
	Department	VP Academic Affairs/Provost	Phone	88220
	Location		Email	fuchst@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20221157 (opens in a new window)	Bldg/Room	COT 207
	Service Tag	2BBGHS3	Description	Dell Latitude 5530, 16GB, 2x8 GB DDR4, 512 GB M2, PCIe NVMe with case
	Serial No.	CN0588GXWSC00324002A	Location	Gretchen Olufson
	CPU	Unknown
	OS	Unknown	Software

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact		88925

Tracking

Entered by	Date	Memo
New Equip. Setup			Email Public
Entered by	Date	Memo
Tony Benedetti White	Jul 05, 2023 11:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Jun 30, 2023 01:16 PM	*110B	Add Attachment
Tony Benedetti White	Jun 30, 2023 01:14 PM	Set up monitors, dock and laptop.	Add Attachment
Tony Benedetti White	Jun 30, 2023 11:16 AM	I thought I had noted in the request that the room number is 110D (Directors office, in Admissions, at the Welcome Center).	Add Attachment
Tony Benedetti White	Jun 30, 2023 11:10 AM	**This is an outgoing email** Hi Tina, I have an update regarding service request #80785 Description: set up GFA for NEW DIRECTOR Jamiere Abney NEEDS INSTALLED BY 7/5 The set-up for Jamiere Abney is ready, I just need to know where it will need to be set-up? Please let me know your availability today(6/30) if possible, and on Monday(7/3) as well, I'll let you know what time we will come by to set up their equipment! Thanks! -Tony UCS Tech	Add Attachment Public
Tony Benedetti White	Jun 29, 2023 04:03 PM	added admin rights, called Tina, left VM letting them know we have the set up ready and asking about what room the set up is going to.	Add Attachment
Jack Martinis	Jun 28, 2023 10:31 AM	Just heard that his WOU account was created today, 6/28. That means we can add his admin rights to the laptop. Also double check printer settings, and directory drives for admissions?	Add Attachment
Jack Martinis	Jun 26, 2023 10:49 AM	Laptop is back in new setup shelf, still will need admin rights, printer settings, and any specific software needed by the director.	Add Attachment
Jack Martinis	Jun 23, 2023 03:54 PM	Laptop is imaged, fully updated - all that is needed is for Jamiere Abney to activate their WOU account in order to give admin rights to that account. Laptop is on imaging counter.	Add Attachment
Tony Benedetti White	Jun 23, 2023 02:33 PM	laptop on imaging counter	Add Attachment
Joanie Kinnaman	Jun 20, 2023 11:20 AM	inv# 2022-0942	Add Attachment
Joanie Kinnaman	Jun 20, 2023 11:10 AM	laptop 20221214 dock 20211269 2 monitors 20221214 & 20221215	Add Attachment