Service Request Ticket - # 80796

Service Request Information

CONTACT Name Skinkis, Paul   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 22, 2023 09:54 AM
Department Facilities Services Phone 88974
Location Email skinkisp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150336[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HRYQ382 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. HRYQ382 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 64:00:6A:96:D4:D3

TECHS Submitted by Tony Benedetti White Contact tbenedettiwhite20@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Jul 05, 2023 02:16 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Jul 05, 2023 02:16 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Jul 05, 2023 02:16 PM 
Loaner picked up today, GFA setup delivered. Problem 
is solved! Ticket complete.
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Tony Benedetti White Jun 22, 2023 02:53 PM 
dropped loaner off and picked up computer, put on 
imaging desk
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Tony Benedetti White Jun 22, 2023 10:33 AM 
picked loaner 20170259[Edit Inv] 
running updates, and adding admin rights.
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Tony Benedetti White Jun 22, 2023 09:54 AM 
I looked at his computer and it took >5 minutes to 
close an excel sheet, will need to give a loaner
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Tony Benedetti White Jun 22, 2023 09:54 AM 
****This is an email****
He can't shut down at night because it sometimes 
takes hours to log in.  When he can login it runs 
updates for hours.
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