Status changed from (1) Pending to (5) Completed

Denise came and picked up laptop, I don't think she 
had a loaner. Confirmed that she could sign in and 
access wifi / her drives. Closing ticket.

****This is an email****

Thank you so much. I can pick it up around 1, if 
that works for you all.
Best,

Denise Visuano

Macbook bag found; put macbook in bag and it is 
still in inbox.

****This is an outgoing email****
Hi Denise,

Description: Macbook Cracked Screen 

The laptop has came back today, I went ahead and ran 
any software updates it may have needed; it is ready 
for a pickup! It says in my notes that it didn't 
come in with a charger, did it possibly come in with 
a bag?

-Jack Martinis, UCS Tech.

Laptop fully updated, ready to be picked up. It says 
in notes that there was no charger, I am unsure if 
it had a case with it.

Denise wants to move forward with the request. 
Joanie submitted the repair request. Waiting on 
Apple to send us the box to send in for the repair

Saw what she was saying about how after a little 
while the screen goes black - came back some time 
and the screen was black with a faint glow through 
the cracks as if it was on. Need to do more testing 
and then send into Apple.

placed the device in the "in box" 

She says the her current files are backed up and she 
logged out. She said the screen worked for a couple 
of hours after cracking it, but eventually it became 
shut black. 

****This is an email****
I dropped my MacBook Pro laptop at the Welcome 
Center yesterday, and the screen is now cracked. 
It was still working fine until about 10 minutes 
ago. Now it will not display anything. 😬

#20210757