Task reassigned to Brady Parksion.

****This is an outgoing email****
Hi Ethan,

I need some additional information regarding service request #80804

Description: Ethan Wilson help setting up new mac to new monitor, take back old one @ 9/11, 9:30-10am

I'm sorry to keep bugging you about this; could I pick the monitor up sometime today?

-Jack Martinis, UCS Tech.

****This is an outgoing email****
Hi Ethan,

I need some additional information regarding service request #80804

Description: Ethan Wilson help setting up new mac to new monitor, take back old one @ 9/11, 9:30-10am

I am closing this ticket; I just wanted to grab the WOU # of that spare monitor I brought for the older mac pro, or if I could grab that one back.

-Jack Martinis, UCS Tech.

Status changed from (2) Scheduled to (1) Pending

Status changed from (6) Ready to Deliver to (2) Scheduled

****This is an outgoing email****
Hi Ethan,

Yes, could we shoot for around 9:30-10:00am?

-Jack Martinis, UCS Tech.

Status changed from (1) Pending to (6) Ready to Deliver

got the cables, emailed for appointment.

****This is an outgoing email****
Hi Ethan,

I was checking back in to see if you have received 
those thunderbolt cables yet, I still have this 
equipment setup ticket open and have been meaning to 
complete it.

-Jack Martinis, UCS Tech.

****This is an email****

I requested an order for the cables and adapter we 
needed but I haven’t heard back yet. I appreciate 
your patience, I’ll let you know as soon as those 
replacements arrive. 

Will check back in tomorrow

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Apologies Ethan, I forgot about meeting around 3! I 
have some TB cables I could bring to use 
temporarily, but I don't think I am able to lend 
them out. Would you like me to come over with them? 

****This is an outgoing email****
Hi Ethan,

Yes, I am available at 3 to look over some of these 
issues and swap the computers.

-Jack Martinis, UCS Tech.

****This is an outgoing email****
Hi Ethan,

How are things going with the new Mac Studio? Is 
there any availability for me to come and pick up 
the old Mac Pro? Let me know what works best for 
you,

-Thanks
-Jack Martinis, UCS Tech.

****This is an email****

Hey, I've been working on the new computer and 
there's three plugin manufacturers that are not 
cooperating with the transfer and have me stumped. 
Soundtoys, Izotope, and Native Instruments. They all 
have slightly different problems. Soundtoys and 
Izotope are both licensing issues with the ilock 
system and Native Instruments is not 
recognizing/authorizing its own plugins even though 
they are installed.

I'd like to go ahead and swap out the computers next 
week regardless and update the operating system and 
then try to solve the issues with the plugins after 
that. Weekday afternoons are still best for me.

We might need to pester Dirk because a couple of 
them are registered to him. 

Thanks again for all the help. I really appreciate 
it.

Later, he will verify that the backup went through 
and we will see if any passwords / licenses need to 
be transferred to the new machine. Once we have this 
done, we can actually set up the new machine w/ 
dock, and take the old mac pro back.

****This is an outgoing email****
Hi Ethan,

I need some additional information regarding service 
request #80804

Description: Set up 20221201 is Smith Hall Recording 
Studio

Have you had a chance to check out the mac studio? I 
thought at least some of the licenses should 
transfer over as part of the backup. Let me know, 
John is in today to ask questions about activation.

-Jack Martinis, UCS Tech.

Took monitor 20161045, mouse and keyboard and cables 
to temporarily set up the mac studio. We began a 
migration assistant with the original mac pro, it is 
sitting and we are hoping it will go through tonight 
to be looked at on monday. Ethan also said he would 
check it out later today and make sure it doesn't 
need user input to continue or something.

No one was able to let me in the building, brought 
stuff back.

****This is an outgoing email****

Hey Ethan, I was curious if I could poke my head 
into the studio today and begin putting the backup 
on the mac studio, I'd estimate it would take quite 
a bit of time (3+ hours).
Let me know your thoughts,
-Thanks-Jack Martinis, UCS Tech.

****This is an email****

I’d like to wait until you and John are both 
available just cuz he has all the passwords for the 
plug-ins and stuff if we end up needing any of that. 
I’ll shoot him an email. 

****This is an email****

No not yet, I’ll be free around 3:30. Is John 
available help today?

Brought Mac Studio 20221201 as well as the 
pertaining dock for this setup to the room it will 
be hooked up in, APSC 230. We did not get to 
actually setting up the device - we are attempting 
to back up the hard drive on the old machine and put 
it in the new computer. We made plans to do this 
around the same time (2:30) tomorrow (7-19), will 
update then. New equipment setup forms for studio 
and dock both on my desk.

****This is an outgoing email****

Okay, sounds good, would you be available tomorrow 
to do this possibly? I can come over on campus 
somewhere and go through that with you, I am here 
9am to 5pm tomorrow (7-18).

****This is an outgoing email****
Hi Ethan,

I need some additional information regarding service 
request #80804

Description: Set up 20221201 is Smith Hall Recording 
Studio

I believe this mac studio is updated and imaged 
accordingly, I wanted to ask if there was any 
additional software you need installed on it outside 
of it's basic apps? Garageband is installed, for 
instance.

-Thanks
-Jack Martinis, UCS Tech.

****This is an email****

Ok let me know when you start working on it and I 
can help.

wilsone@mail.wou.edu

Contact changed from Nicole Morgan to Ethan Wilson.

does not prompt to create user id after logging into 
remote management, needs Johns Apple Knowledge.