Task reassigned to Jack Martinis.

Closing ticket.

unbound and rebound to AD; now my login worked. 

****This is an outgoing email****
Hi Elisa,

I was able to put Camtasia v3 on this machine for 
you. I believe the device is ready for a pickup! If 
you would just want to come into UCS whenever works 
for you with the loaner laptop, we could exchange 
those and have you login to the fixed laptop to make 
sure everything works adequately. 

-Thanks
-Jack Martinis, UCS Tech.

All her laptop needs is Camtasia then good to go.

****This is an outgoing email****
Hi Elisa,

I need some additional information regarding service 
request #80805

Description: Flashing Touch Bar 20200214; need 
loaner by 06/26

The MS Office Suite, Zoom, and Adobe Acrobat are all 
installed and up-to-date. Do you know what version 
of Camtasia you need? 

-Jack Martinis, UCS Tech.

****This is an email****
Good morning, Jack.

The programs I use most often are MS Office suite, 
Zoom, Adobe Acrobat, and Camtasia. I don't think I 
am forgetting anything....LEt me know when I can 
come and pick up the laptop and return the loaner.

Thank you!
Elisa

Computer is imaged.  Still needs admin, printers and any special software.

Box arrived. Removed from MDM

Repair id: D588785067

Issue still happens after the reimage. The laptop 
has find my device activated so we need user to 
remove the device before we can send it in

She does have everything backed up on her device. If 
additional info is needed contact her cell# 503-551-
8549

Finished downloading Ventura, I am updating a couple apps like the 
office suite and adobe, as well as Sophos. When I awoke the laptop 
from its sleep, it didn't do the flashing Touch Bar thing. Will confirm. 
Also, both thunderbolt ports work, at least for charging. It hasn't had 
any weird battery performance issues or a battery replace warning, 
it's battery seems fine.

Resuming upgrades to ventura

Upon waking up the laptop today, the touch bar 
indeed did a sporadic flashing thing, as the rest of 
the laptop seemed to function fine - upon touching 
the touch bar, it went back to normal. Will test 
more.

Upgrading laptop to ventura for safety.

I'm not sure what she means by flashing touchpad - 
there is no indicator LED or backlight LED for 
touchpads on these. In terms of the keyboard, I 
tried raising or lowering the backlight and the 
screen that pops up gives a minus sign as if the 
backlight on the keyboard was disabled.

Update to last memo; I mistakenly listed #20170674 
as her old laptop, it was actually #20200214.

user tried to update office but wasn't unsuccessful

****This is an email****
Hello,
 
I am going to be late, closer to 3:00. Let me know 
if that is a problem. 
Cell: 503-551-8549
Office 503-838-8735
I could also bring it tomorrow or Wednesday.

Thank you,
Elisa

Preparing loaner #20170674 for this today

She will be dropping by on Monday 6/26 to drop off 
her device for assessment and to pick up her Mac 
loaner (that was her preference). 

****This is an email****
Good morning,

My laptop touchpad frequently flashes when turned 
on or when it is opened/awakened from sleep mode. 
It also loses power while plugged in. I brought it 
in a few months ago and I was told that nothing 
was wrong. These two problems continue. When may I 
bring it in? I will need a loaner.

Thank you,
Elisa