Service Request Ticket

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Service Request Information

CONTACT	Name	Kennedy, Lauren	Date	Jun 23, 2023 10:09 AM
	Department	Facilities Services	Phone	88080
	Location		Email	kennedyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20221156 (opens in a new window)	Bldg/Room	PP 106
	Service Tag	4HBGHS3	Description	Dell Latitude 5530, 16GB, 2x8 GB DDR4, 512 GB M2, PCIe NVMe with case
	Serial No.	CN0588GXWSC00324004K	Location	Lauren Kennedy
	CPU	Unknown
	OS	Unknown	Software	DS Control Point
	Wired NIC	E8:B5:D0:F8:81:70
	Wireless NIC	70:D8:23:8F:67:BD
	Bluetooth NIC	70:D8:23:8F:67:C1

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact		88925

Tracking

Entered by	Date	Memo
New Equip. Setup			Email Public
Entered by	Date	Memo
Tony Benedetti White	Jul 05, 2023 11:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Jul 05, 2023 11:17 AM	exported control point settings from old PC, and imported to new pc, set up new equipment and brought back old equipment.	Add Attachment
Tony Benedetti White	Jul 03, 2023 08:59 AM	**This is an email** Hi Lauren, I've got DS controlpoint installed, we will just need to export your settings from your old computer and make sure it is working properly, Paul will have to allow your laptop to have access to the cameras, but he is out today. On Wednesday I'll ask him to do that, and then we can go ahead and do the set up!	Add Attachment
Tony Benedetti White	Jun 30, 2023 03:49 PM	We can install DS Control Point and export Laurens settings to their H Drive from their old computer then import them from the H drive to the new computer	Add Attachment
Tony Benedetti White	Jun 30, 2023 03:46 PM	Hmmm, I have DS Control Point for the Physical Plant cameras that Paul Lambert set up for me, does that count? I have pretty much everything on the H Drive but I can go through and double-check to be sure. I will be here all week except for Tuesday!	Add Attachment
Tony Benedetti White	Jun 30, 2023 01:27 PM	**This is an outgoing email** Hi Lauren, I have an update regarding service request #80806 Description: set up 20221156 GFA replacing W20150003 Your new computer set up is ready. Is there any special software that you would like downloaded? before we replace your set up we would like to make sure all of your files are backed up and saved on your H drive and NOT saved locally, if you need help with this, we are more than willing to come and help. If you have no additional software you would like downloaded we can set up a time to deliver your set-up. What does your availability next week look like? -Tony UCS Tech	Add Attachment Public
Jack Martinis	Jun 27, 2023 04:43 PM	Admin rights bestowed for Lauren Kennedy on 20221156, also has been moved to the facilities /physical plant directory. I believe this is ready for drop off!	Add Attachment
Joanie Kinnaman	Jun 26, 2023 10:09 AM	INV # 2022-0961	Add Attachment
Jack Martinis	Jun 23, 2023 03:55 PM	Started imaging, needs admin rights and added to AD	Add Attachment
Tony Benedetti White	Jun 23, 2023 02:33 PM	laptop on imaging counter	Add Attachment
Joanie Kinnaman	Jun 23, 2023 10:10 AM	monitor 20221216	Add Attachment
Joanie Kinnaman	Jun 23, 2023 10:09 AM	dock 20211268	Add Attachment
Joanie Kinnaman	Jun 23, 2023 10:09 AM	laptop 20221156	Add Attachment