Service Request Ticket

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Service Request Information

CONTACT	Name	Sprague, Alice	Date	Jun 23, 2023 12:06 PM
	Department		Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20221159 (opens in a new window)	Bldg/Room	VICK 205C
	Service Tag	7GBGHS3	Description	Dell Latitude 5530, 16GB, 2x8 GB DDR4, 512 GB M2, PCIe NVMe with case
	Serial No.	CN0588GXWSC003240047	Location	Stacey Vieyra-Braendle
	CPU	Unknown
	OS	Windows 10 Enterprise 64bit	Software
	Wired NIC	E8:B5:D0:F8:7F:64
	Wireless NIC	70:D8:23:8E:43:65
	Bluetooth NIC	70:D8:23:8E:43:69

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	volkmannm@wou.edu	88188

Tracking

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Jul 13, 2023 03:24 PM	new invoice 2023-0040	Add Attachment
Michael Volkmann	Jul 10, 2023 04:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Jul 10, 2023 04:13 PM	Add charge for Monoprice #13234 ($16.23) for dual mac monitor setup	Add Attachment
Michael Volkmann	Jul 10, 2023 04:12 PM	Task reassigned to Michael Volkmann.	Add Attachment
Joanie Kinnaman	Jul 06, 2023 12:54 PM	monitor 20221217	Add Attachment
Joanie Kinnaman	Jul 06, 2023 12:54 PM	dock 20221184	Add Attachment
Joanie Kinnaman	Jul 06, 2023 12:53 PM	Macbook 20221173	Add Attachment
Joanie Kinnaman	Jul 06, 2023 12:53 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Joanie Kinnaman	Jul 06, 2023 12:53 PM	reopening this task. Desiree has decided to change from a Dell to a MAC please retrieve laptop 20221159 and dock 20211271 and keyboard and mouse. She will keep Monitor 20221217	Add Attachment
Joanie Kinnaman	Jun 26, 2023 10:04 AM	inv 2022-0960	Add Attachment
Tony Benedetti White	Jun 23, 2023 04:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Jun 23, 2023 04:51 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Jun 23, 2023 04:44 PM	delivered, and inventory updated	Add Attachment
Tony Benedetti White	Jun 23, 2023 02:33 PM	computer on imaging counter	Add Attachment
Joanie Kinnaman	Jun 23, 2023 12:06 PM	monitor 20221217	Add Attachment
Joanie Kinnaman	Jun 23, 2023 12:06 PM	laptop 20221159 dock 20211271	Add Attachment