Service Request Ticket - # 80810

Service Request Information

CONTACT Name Solario, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 23, 2023 12:47 PM
Department Phone 88551
Location Email solarioc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20221245[Edit Inv] (opens in a new window) Bldg/Room ACK 105
Service Tag Description Apple 15-inch MacBook Air: apple M2 chip with 8-core CPU and 10-core GPU, 256GB-Space Gray #MQKP3LL/A
Serial No. HHDX050645 Location SEP checkout laptops

CPU Unknown


OS Unknown Software

Wireless NIC 74:A6:CD:94:AE:9F


Bluetooth NIC 74:A6:CD:8E:0E:D6


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact 88925

Tracking

Entered by Date Memo
New Equip. Setup
Email

Public

Entered by Date Memo
Jack Martinis Jul 18, 2023 10:38 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Jack Martinis Jul 18, 2023 10:38 AM
Dropped off the laptops with Sharon Price at the SEP 
building, put equipment setup paper in Joanie's 
basket. Closing ticket!
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Jack Martinis Jul 18, 2023 09:46 AM
****This is an email****

Hi Jack,

Thanks for the update. If you could please drop them 
off in my office that would be great. My office is 
in the Student Advising Center, room 105. Sharon 
Price, our APA will be available to sign for them 
after 10am.

Best,
Chris
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Jack Martinis Jul 18, 2023 09:45 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Jul 18, 2023 09:18 AM
****This is an outgoing email****
Hi Christopher,

Description: W20221245-20221252[Edit Inv] set up laptop as 
checkout laptops for SEP

I was able to get all these laptops imaged and fully 
updated, they are ready for pickup or drop off! I am 
available today, and to confirm, I have ACK 105 
listed as the drop off location?

Let me know what works for you,

-Thanks
-Jack Martinis, UCS Tech.

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Public
Jack Martinis Jul 18, 2023 09:15 AM
Decided that the printer drivers were unnecessary 
for the time being, if this is needed in the future 
we will install them on the machines. Dropping them 
off and closing ticket later.
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Jack Martinis Jul 17, 2023 04:32 PM
Office installed on those two that didn't!
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Jack Martinis Jul 17, 2023 04:12 PM
Seem to have the two that didn't get office fixed - 
they are actively downloading the 2021 office fix 
through self service, and spotlight shows that all 
office apps are on the device themselves. John said 
he would take a look at the printer driver 
downloads, this is all we need for these laptops!
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Jack Martinis Jul 17, 2023 04:01 PM
The only things that they are missing from the mac 
imaging guide is the printer drivers through self-
service, however, those are not working for the time 
being. After those two get office, all laptops are 
in the same state - all they 'need' is printer 
drivers.
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Jack Martinis Jul 17, 2023 04:01 PM
All laptops have basically all apps on them - two 
macbooks (20221249[Edit Inv], 20221251) did not receive office 
downloads. I am getting those two to download 
office. On all the macbooks, iMovie and GarageBand 
were not downloaded.
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Jack Martinis Jul 17, 2023 12:16 PM
ALL laptops brought to imaging table, began updates. 
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Jack Martinis Jul 06, 2023 02:57 PM
laptops 20221245[Edit Inv] and 20221246[Edit Inv] returned to their pile 
on new setup shelf. Mac's are having issues 
connecting to JAMF and updating according to 
district protocols, they both updated MacOS just 
fine however.
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Jack Martinis Jul 05, 2023 05:03 PM
both laptops had their OS updated to latest version, 
began configuring JAMF and installing sophos / 
alertus. 20221246[Edit Inv] left on my desk, 20221245[Edit Inv] on 
Monica's
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Jack Martinis Jul 05, 2023 04:35 PM
macbook 20221246[Edit Inv] also brought down to my desk.
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Jack Martinis Jul 05, 2023 02:26 PM
macbook 20221245[Edit Inv] brought to my desk to begin 
imaging.
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