Service Request Ticket - # 80820

Service Request Ticket - # 80820

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Service Request Information

CONTACT	Name	Olson, Jessica	Date	Jun 26, 2023 03:05 PM
	Department	Facilities Services	Phone	88156
	Location		Email	olsonje@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210793 (opens in a new window)	Bldg/Room	PP 114
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C700TD	Location	Jessica Olson
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:4F:BD:79
	Wireless NIC	D4:54:8B:AE:5C:AE

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Jun 28, 2023 11:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Jun 28, 2023 11:42 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Jun 28, 2023 11:42 AM	Talked with Monica / John, they said that Dave takes care of giving proper permissions to accounts, so it's beyond me. That means this equip. setup is complete!	Add Attachment
Jack Martinis	Jun 27, 2023 04:05 PM	She still needs facilities drive mapped to her laptop - her account did not have permission to do it today. We talked about trying again tomorrow if someone has given her access.	Add Attachment
Jack Martinis	Jun 27, 2023 03:41 PM	**This is an outgoing email** Hi Jessica, I inquired about the headset you were asking about, and I was told that you would either have to locate and use your old headset, or have your department order a new headset.	Add Attachment Public
Jack Martinis	Jun 27, 2023 03:33 PM	Laptop 20210793, dock 20200300, monitor 20200325 set up in Physical Plant / Facilities room 114	Add Attachment
Jack Martinis	Jun 27, 2023 01:19 PM	Laptop 20210793 has finished imaging, updating, been put in Public Safety domain, admin rights put on. All it needs is potential printer information and any additional software other than the defaults.	Add Attachment
Monica Valencia	Jun 27, 2023 10:21 AM	Changing Monitor to 20210980	Add Attachment
Jack Martinis	Jun 26, 2023 05:00 PM	Laptop #20210793 began reimaging on reimaging counter, left installing windows image.	Add Attachment
Monica Valencia	Jun 26, 2023 03:05 PM	**This is an email** Jeannie Romine 2:55 PM (10 minutes ago) to UCS, me, John, Joanie She actually started today but is working with Allen using his old computer at Public Safety. We need to get her set up here at the physical plant - Office 114.	Add Attachment
Monica Valencia	Jun 26, 2023 03:05 PM	GFA Pool set up Laptop 20210793 Dock 20200300 Monitor 20200325	Add Attachment