Service Request Ticket

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Service Request Information

CONTACT	Name	Richter, Marlee	Date	Jun 27, 2023 08:21 AM
	Department	Legal	Phone	89471
	Location		Email	richterm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170826 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5GBSJM2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	5GBSJM2	Location	PDR
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	D8:9E:F3:FE:08:B4
	Wireless NIC	00:21:6A:F6:B2:A6
	Bluetooth NIC	00:21:6A:F6:B2:AA

TECHS	Submitted by	Nathan Sauer	Contact	sauern@wou.edu	88960
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Jun 28, 2023 02:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Jun 28, 2023 02:51 PM	I brought all them back and updated and assigned them where they needed to be - the laptop, 2 weeks and then a loaner. The dock - loaner. The monitor with camera - GFA pool. The monitor without camera - UCS loaner.	Add Attachment
Jack Martinis	Jun 28, 2023 02:02 PM	GFA pool for the monitor with a camera, monitor without camera will be loaner monitor.	Add Attachment
Jack Martinis	Jun 28, 2023 02:01 PM	Nothing going to GFA pool because outdated! Instead, we are intaking all of them as loaners, the two monitors do go to the GFA pool.	Add Attachment
Jack Martinis	Jun 28, 2023 11:52 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Jun 28, 2023 09:09 AM	**This is an outgoing email** Hi Marlee, Thank you for confirming the pickup @ 1:30pm, I'll see you then. -Thanks -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jun 28, 2023 09:07 AM	**This is an email** Hi Jack, 1:30pm works for me. Confirming pickup of Carson's laptop, dock, and 2 monitors. There is also a keyboard and mouse. Thank you! Marlee	Add Attachment
Jack Martinis	Jun 27, 2023 04:25 PM	To clarify: Laptop needs to go to 2 weeks, and all equipment will not go to GFA pool.	Add Attachment
Jack Martinis	Jun 27, 2023 04:25 PM	**This is an outgoing email** Hi Marlee, Description: Pick up Carson Campbell's laptop, monitor and dock. I will be in tomorrow, Wednesday (6/28) from 9am to 5pm. Would 1:30pm work for you? And to clarify, I am picking up a laptop as well as a dock and a monitor (or two), Dock: 20170828, Laptop: 20170826, Monitors: 20170827, 20170829 -Jack Martinis -UCS Tech.	Add Attachment Public
Jack Martinis	Jun 27, 2023 04:22 PM	**This is an email** Hi Jack, Carson's last day was on June 25. I have his laptop in his office and you can pick this up from me in Admin 302. Tomorrow between 9am-4pm would be a good window. Thank you! Marlee	Add Attachment
Jack Martinis	Jun 27, 2023 04:03 PM	**This is an outgoing email** Hi Marlee, I need some additional information regarding service request #80822 Description: Pick up Carson Campbell's laptop, monitor and dock. Hello, I was inquiring about a good time to pick Carson Campbell's laptop, monitor(s) and dock up - the service request lists you as the contact, and I cannot find an email for Carson himself. Would you possibly have his email and I can schedule it with him? Or should I schedule it with you, let me know and I will get back to you as soon as possible. -Jack Martinis -UCS Tech.	Add Attachment Public
Jack Martinis	Jun 27, 2023 11:13 AM	From inventory, WOU #'s appear as: Laptop: 20170826 Dock: 20170828 Monitors: 20170827, 20170829	Add Attachment
Nathan Sauer	Jun 27, 2023 08:21 AM	Pickup between 9AM and 4PM Tuesday - Friday. Hold laptop for 2 weeks then wipe it. This equipment should not go to the GFA pool.	Add Attachment