Service Request Ticket - # 80835

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 29, 2023 09:13 AM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20181067[Edit Inv] (opens in a new window) Bldg/Room WEL 115D
Service Tag 884TDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 884TDW2 Location Cashier Office

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:D1:F2


TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public

Entered by Date Memo
Michael Volkmann Jul 05, 2023 09:42 AM
The other cashier window computer ran into the 
same issue.

Diagnostics were clean. BIOS had been set to RAID. 
Changed it back to AHCI and it booted 
successfully.
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Michael Volkmann Jun 29, 2023 09:48 AM
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Jun 29, 2023 09:48 AM
Ran diagnostics. Everything came up green. Restarted smoothly after that. Had a minor update which I 
installed.
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Michael Volkmann Jun 29, 2023 09:45 AM
Task reassigned to Michael Volkmann.
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Sam Sevugan Jun 29, 2023 09:17 AM
****This is an email****
Hi, I just called from the Business Office, and 
one of our computers at our Cashier windows isn't 
working. When I turn it on, it says "Your PC did 
not start correctly" and has the option to restart 
or go to Advanced options. I tried restarting, but 
the same error came up. I hit Advanced options and 
tried shutting it down from there, but the error 
was back when I turned it on. There was also and 
Advanced option to Continue (Exit and continue to 
Windows 10), but this just took me back to the 
same error message after a bit of loading. This 
isn't an incredibly urgent issue as we can 
continue operating from our other Cashier 
window/computer, but it would be ideal to have 
this looked at as soon as possible.
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Sam Sevugan Jun 29, 2023 09:13 AM
Contact Info: Kathyryn Tripp, 88291
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Sam Sevugan Jun 29, 2023 09:13 AM
Kathyryn Tripp called in to report 20181067[Edit Inv] is 
prompted with an error "didn't start properly" 
when turning on the device. So far it does not 
prevent the user from doing work on the device, 
seeing as the error is only present upon log in or 
start-up. They will let us know if it starts 
affecting its usage, but for now whenever a tech 
can head over to check it out is fine. 
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