Task reassigned to Jack Martinis.

The install SR was: 80901. Laptop, since broken and 
slightly older, won't be fixed and is going to PDR. 
Closing ticket.

Working with Nathan and Ellis to figure out why he 
is getting a "only active users may use this tool"

****This is an outgoing email****
Hi Rob,

Information regarding service request #80838

Description: 'N' key falling out; but not broken + 1 
usb-c port not working

We evaluated your computer and we recommend you 
submit a computer replacement for your W20180645 Mac 
computer. You can submit your request by logging 
into Portal under Programs for Everyone you will see 
a Computer Replacement link.

Let me know if you have any issues submitting the 
request or have any questions.

Best,
Monica

Briefly looked at it - it is still in inbox, screen 
appears cracked? Or a circular, large scratch, but 
that seems unlikely.

Rob called in to include in his request that the 
usb-c port that is towards the backend of the laptop 
is not functioning. The port closest to the front 
end works but not the one in the back. 

loaning 20170533

The "N" key is coming off/falling out and he wants 
it replaced. It still function but since the keys 
fall out he can't use it well. He wants a loaner 
mac so we will get him set up with one and update 
the ticket accordingly.