Service Request Ticket - # 80840

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 30, 2023 09:50 AM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210572[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00BS Location Loaner shelf

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:9D:FD:A7


Wireless NIC DC:21:48:23:DF:2F

TECHS Submitted by Tony Benedetti White Contact tbenedettiwhite20@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Kyla Aitaro Aug 17, 2023 03:17 PM 
Status changed from (2) Scheduled to (5) Completed
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Kyla Aitaro Aug 17, 2023 03:17 PM 
Came and picked it up and set up VPN, dropped loaner 
off
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Jack Martinis Aug 17, 2023 12:03 PM 
Status changed from (1) Pending to (2) Scheduled
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Jack Martinis Aug 17, 2023 12:03 PM 
****This is an outgoing email****

Yes, 3pm works for me today!

-Jack Martinis, UCS Tech.
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Jack Martinis Aug 17, 2023 12:02 PM 
****This is an email****

Would 3pm today work? And awesome, will definitely 
let y'all know in the future if software needs come 
up!
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Jack Martinis Aug 17, 2023 10:00 AM 
****This is an outgoing email****

Yes, if anything comes up for additional software 
you can send us an email and we will take care of 
it! I will not be in tomorrow, so if you would like 
I would be available after 12. I typically take 
lunch at 1, let me know what works for you! 

-Jack Martinis, UCS Tech.
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Jack Martinis Aug 17, 2023 10:00 AM 
****This is an email****

Hey Jack!

That's great news! I can be on campus tomorrow 
morning around 9am, or possibly even today after 
12pm, if either works for you for setup? And I don't 
think there is any special software I need at this 
time. If I do need something down the road, can I 
just reach out to y'all to arrange that?

Thanks, and let me know if today or tomorrow will 
work!
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Jack Martinis Aug 16, 2023 04:39 PM 
****This is an email****

Hi Stacey! 
I have your laptop, 20221159[Edit Inv], all prepared and ready 
to go. Do you know if you will be needing any 
special software on it? I wanted to reach out and 
ask when a good time to set this up would be. Also, 
if you have any information / files physically on 
the loaner laptop, I would save them to your H drive 
or somewhere permanent because we wipe loaners when 
we take them back.
Thank you,-Jack Martinis, UCS Tech.
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Lourdes Salazar Aug 15, 2023 03:47 PM 
****This is an email****
Awesome! I'll keep an eye out for an email from 
y'all! I'll likely be working from the Salem 
campus most of the week, but may be in Monmouth 
Friday. However, it's easy enough for me to swing 
by regardless.
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Jack Martinis Aug 15, 2023 03:13 PM 
20221159[Edit Inv] has been found again :) checking updates 
and admin rights n such, and then good to go again.
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Lourdes Salazar Aug 15, 2023 03:01 PM 
****This is an email****
Hi Stacey,

We have received your laptop. We are going to get 
this ready for you, it should be good to go in a 
day or two. We will reach out when it's ready.

Best,
Lourdes
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Jack Martinis Jul 21, 2023 01:16 PM 
Laptop 20221159[Edit Inv] imaged and updated, sophos - office 
- adobe all installed. Moved to the believed correct 
directory, and her admin rights have been put on. I 
believe this laptop is ready to be delivered.
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Joanie Kinnaman Jul 19, 2023 03:17 PM 
Task reassigned to Jack Martinis.
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Joanie Kinnaman Jul 19, 2023 03:17 PM 
assigning 20221159[Edit Inv] to Stacey and once delivered grab 
the loaner 20210572[Edit Inv]
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Jack Martinis Jul 19, 2023 03:11 PM 
Joanie assigned laptop 20221159[Edit Inv] to Stacy Veiyra-
Braendle, beginning re-image process.
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Tony Benedetti White Jun 30, 2023 09:56 AM 
SR 80827
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Tony Benedetti White Jun 30, 2023 09:55 AM 
Was this added to Loaners-n-Checkouts app: no, because there is no replacement machine yet
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Public
Tony Benedetti White Jun 30, 2023 09:55 AM 
Was this added to Loaners-n-Checkouts app: no, because there is no replacement machine yet
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Public
Tony Benedetti White Jun 30, 2023 09:55 AM 
Contact Info: Stacey Vieyra-Braendle, vieyrabraendles@mail.wou.edu
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