Service Request Ticket - # 80847

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 07, 2023 09:25 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161081[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02TTJWXHV29 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.16 or 11.x (Big Sur) Software MSDesktopEdOffice201*MAC XXXX2016005511; Mathematica Std edition v11 VISA2016006463 (June2017) SR# ;

Wireless NIC DC:A9:04:85:46:23


Bluetooth NIC DC:A9:04:79:3E:54

TECHS Submitted by Jack Martinis Contact rmartinis22@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Aug 11, 2023 10:34 AM 
Task reassigned to Jack Martinis.
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Jack Martinis Aug 11, 2023 10:34 AM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Jul 07, 2023 04:27 PM 
Will probably keep a laptop or both for parts
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Jack Martinis Jul 07, 2023 02:58 PM 
20161080[Edit Inv] very slowly charging, and doesn't hold 
charge well - doesn't just stay at 1%
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Jack Martinis Jul 07, 2023 02:33 PM 
20161080[Edit Inv] added to this ticket, it is having similar 
issues - it is not charging past 1%, it won't turn 
on without a charger, the only difference is that it 
doesn't say the battery is disconnected / not 
detected.
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Jack Martinis Jul 07, 2023 09:26 AM 
put back on loaner shelf, it is fully updated and 
operational otherwise.
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Jack Martinis Jul 07, 2023 09:25 AM 
Contact Info: Jack Martinis, 00390155, rmartinis22@mail.wou.edu, 
971-241-9182
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Public
Jack Martinis Jul 07, 2023 09:25 AM 
laptop not holding charge well - was plugged in for 
two days, claimed 100% battery. When unplugged, 
screen turned off, and it flashed it's 'plug me in' 
screen like iPhones do; I plugged it in, it turned 
back on, I was able to get it running without power. 
It then went from 100% to 71% to 56% in a couple of 
minutes. Needs battery or put in parts bin / PDR.
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