Service Request Ticket

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Service Request Information

CONTACT	Name	Roush, Sean	Date	Jul 11, 2023 09:38 AM
	Department	Occupational Therapy	Phone	503-751-4054
	Location		Email	roushs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230001 (opens in a new window)	Bldg/Room	VICK 205A
	Service Tag		Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	DXLPFX3	Location	Halley Read
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:D7:17:0E:E5:00
	Wireless NIC	F4:6D:3F:37:3D:E0
	Bluetooth NIC	F4:6D:3F:37:3D:E4

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Aug 02, 2023 12:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Aug 02, 2023 12:09 PM	Ethernet port was installed by Paul / Monica today. Closing ticket.	Add Attachment
Jack Martinis	Aug 02, 2023 10:42 AM	Showed Paul that the ethernet port needs to be addressed potentially	Add Attachment
Jack Martinis	Jul 31, 2023 04:05 PM	Need to go into room to find address of spare ethernet port to configure it for her computer / dock.	Add Attachment
Jack Martinis	Jul 31, 2023 04:05 PM	**This is an email** Hi Jack, Absolutely. We'll be in the office all day Tuesday this week if you've got time to come by then. Thanks!	Add Attachment
Jack Martinis	Jul 31, 2023 04:05 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jack Martinis	Jul 31, 2023 03:21 PM	**This is an outgoing email** Hi Sean, Description: new setup for Halley Read START DATE 7/31 I wasn't able to connect the setup through ethernet and it is on wifi right now; would I be able to come by sometime so I can figure out which ethernet port is in that room? It needs to be done from the room itself, -Thanks -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jul 31, 2023 11:30 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Jul 31, 2023 11:30 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Jack Martinis	Jul 31, 2023 11:30 AM	Delivered and installed setup - there was only one spare ethernet hookup and it was not configured yet. Would need to look up the port ID.	Add Attachment
Jack Martinis	Jul 28, 2023 10:12 AM	20230001 brought to imaging table; downloading windows	Add Attachment
Monica Valencia	Jul 28, 2023 08:17 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Joanie Kinnaman	Jul 24, 2023 12:52 PM	inv # 2023-0063	Add Attachment
Joanie Kinnaman	Jul 24, 2023 12:43 PM	laptop 20230001 DOCK 20211274 2 monitors 20221221 and 20221222	Add Attachment
Joanie Kinnaman	Jul 24, 2023 12:43 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Joanie Kinnaman	Jul 14, 2023 03:41 PM	just awaiting new laptops to arrive to assign one to Halley	Add Attachment
Joanie Kinnaman	Jul 11, 2023 02:15 PM	Contact changed from Keats Chaves to Sean Roush.	Add Attachment
Joanie Kinnaman	Jul 11, 2023 02:15 PM	Sean emailed this: If we could schedule for around 9:30 or 10am on Monday July 31st, that would be great. That way Halley can be here to log in and make sure everything is good to go	Add Attachment
Joanie Kinnaman	Jul 11, 2023 09:57 AM	laptops will be arriving before she starts, so hold off on loaner. I will remove HOLD and assign laptop when they arrive	Add Attachment
Joanie Kinnaman	Jul 11, 2023 09:38 AM	**This is an email** omputer needs to be a loaner, since we're out monitors: 20221221 20221222 dock: 20211274	Add Attachment