Task reassigned to Jack Martinis.

****This is an email****

Hi,

Whatever the problem was a month ago resolved itself after I logged into a window asking for logging into my Google Docs account and then the misbehaving computer began behaving properly.  I've had no problems for over a month.

Steve

Jfack,

The computer is a biology dept Dell desktop of 2016 
vintage (the 20160963#) I swapped out for an older 
2013 Dell desktop I have had in my NS 204 office (it 
totally crashed after moving very slowly for quite a 
while and on Friday finally failed to reboot).   My 
"officially-assigned" computer is a Dell laptop 
(20181362) -- it's running fine.

The current 2016 Dell desktop in my office boots up 
fine, does Zoom fine and gives access to the various 
drives with no issue.  The issue is both Chrome and 
Firefox -- which did work when I first started it up 
on Friday, quit working.  A complete Windows 10 
update was run successfully (after about 2 hrs) on 
Tuesday -- but that did not resolve browser 
functionality.

I'm off campus, but I'm fine with you entering the 
office and checking the browser issue.  I have the 
machine on, but I'm not logged in to it.

Cordially,

Steve Scheck

I wonder if they have a VPN that is on while on campus.

Priority changed from (6) No Response Necessary to (3) Priority.

Priority changed from (3) Priority to (6) No Response Necessary.

Steven Scheck called in to report that 20160963 
can't access or connect to the WOU portal. I had 
him clear his cache, and that still didn't work. 
He tested the internet on his laptop and he was 
able to reach the site but the desktop can't even 
though it says it is connected to mash.wou.edu. 

He is hoping a tech can stop by today as he will 
need to use the device for a meeting tomorrow. 
When we were doing some troubleshooting, there 
were updates needed, but he does not have admin 
rights to install. 


You can give him a call to see if he is available, 
should be available all of today.