Status changed from (1) Pending to (5) Completed

Status changed from (4) On Hold to (1) Pending

Status changed from (1) Pending to (4) On Hold

****This is an outgoing email****

Hi Blanca, I took a look at the device today and I didn't experience 
any of the issues mentioned - I signed into a test profile and I was 
able to get internet access, apps to open, and in general it didn't feel 
slow. I think it may potentially be something with your account on the 
device. I was wondering if you were available to come into UCS 
sometime and log in so we can see if that's the case. We are open 
8am-5pm, Monday through Friday. I will be here 9am-5pm tomorrow 
(7-13), as well as Thursday (7-14) this week. Let me know what works 
for you,

-Thanks
-Jack Martinis, UCS Tech.

Hi Jack!

Lauryn and Jacob don't need to be logged in. The computer is 
Blanca's, and I guess I don't need to be logged in either- I only use it 
occasionally. Blanca also mentioned to me that she had a zoom 
meeting and it kicked her out in the middle of the meeting and it was 
difficult to get back into the meeting.

I'm also cc'ing Blanca in case she has additional info to add or if you 
have more questions.

Thanks!
Kristen

Logging in with ucsadmin, I don't see any of these issues occur - it 
behaves as fast as I would expect it to, and it connects to wou-secure 
just fine. It is fully updated. I believe that it may be due to some 
slowdowns with whoever's account is being used to sign on to this. 
Only ~65gb used on disk, with 15gb being 'other users.' Looking at 
the users, there is: Lauryn Aronson, Blanca De La Rosa Hernandez, 
Kristen Perry, and Jacob Limas. I would remove any user account and 
data that is not needed on device, and also take a look at whoever's 
account is using the device at Abby's house.

I did let her know that it may most likely need to 
be reimaged since it slow so she is prepared for 
that possibility. 

****This is an email****
Hi there!

We have transferred all files that need to be 
saved- we'll come and drop off the computer this 
morning. Thank you so much!

****This is an email****
Hi there!

We have a laptop in Abby's House (20191025) that 
is giving us some difficulty. It's really slow, 
won't open up any tabs on the internet, and is 
glitching when we try to open up any apps on the 
computer. We've restarted it a few times, but that 
hasn't helped. Can we drop it off at UCS today to 
have someone take a look at it?

Thank you!
Kristen