Service Request Ticket

Service Request Information

CONTACT	Name	Ferguson, Arne	Date	Jul 12, 2023 11:23 AM
	Department	Athletics	Phone	88516
	Location		Email	fergusa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20221144 (opens in a new window)	Bldg/Room	STAD
	Service Tag	RMA LGX1GXVPCG	Description	Apple10.2 iPad Wi-Fi 64GB#MK2K3LL/ RMA G3YGQ2RM4J
	Serial No.	CJQQLG30PV	Location	Tech shelves--Box #10 Cori Metzger
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	22:B7:E4:62:5B:67

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	lmccoy21@wou.edu	88925

Entered by	Date	Memo
Laurie McCoy			Email Public
Entered by	Date	Memo
Laurie McCoy	Jul 31, 2023 01:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laurie McCoy	Jul 31, 2023 01:19 PM	Task reassigned to Laurie McCoy.	Add Attachment
Laurie McCoy	Jul 31, 2023 01:19 PM	It was picked up	Add Attachment
Monica Valencia	Jul 26, 2023 11:34 AM	iPad is at the front desk. I put both iPads in the same case	Add Attachment
Monica Valencia	Jul 26, 2023 09:55 AM	**This is an outgoing email** Hi Arne, Information regarding service request #80861 Description: Cracked Ipad Screen for Weight Room The iPad is setup and ready for you to pick up. We also have the 2014 iPad ready for you. Best, Monica	Add Attachment Public
Monica Valencia	Jul 18, 2023 08:55 AM	box arrived. Removed from MDM	Add Attachment
Monica Valencia	Jul 13, 2023 12:34 PM	Wants to proceed with the fix. Joanie is filling out the Request. Waiting for the shipping box to arrive.	Add Attachment
Monica Valencia	Jul 13, 2023 08:15 AM	Emailed Arne to see if he wants to proceed with the repair.	Add Attachment
Monica Valencia	Jul 12, 2023 02:04 PM	Purchase order request for Apple case 102043483478	Add Attachment
Sam Sevugan	Jul 12, 2023 11:23 AM	503-508-4065, fergusa@mail.wou.edu	Add Attachment
Sam Sevugan	Jul 12, 2023 11:23 AM	The screen is cracked, seems to be under warranty. Don't know if he has icloud connected because we can't use the device anymore. But he did say no important files are on it.	Add Attachment