Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jul 12, 2023 11:44 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180013 (opens in a new window)	Bldg/Room	WUC
	Service Tag	9M85QQ2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	9M85QQ2	Location	Info Desk-For General use in WUC Conference Rooms
	CPU	Unknown
	OS	Unknown	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:B9:7A:03:7C:DA
	Wireless NIC	3C:6A:A7:76:38:6F

TECHS	Submitted by	Jack Martinis	Contact	rmartinis22@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Aug 02, 2023 12:20 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Aug 02, 2023 12:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Aug 02, 2023 12:20 PM	Never messaged back, if it is an issue in the future they will inquire about it.	Add Attachment
Jack Martinis	Jul 24, 2023 02:56 PM	They never inquired back after my attempts to reconnect.	Add Attachment
Jack Martinis	Jul 12, 2023 04:00 PM	I went down there again at 2pm, they were no longer there. I will email contact about it.	Add Attachment
Jack Martinis	Jul 12, 2023 12:04 PM	I went down there and they were in the middle of the event. A tech in the back said they had some things figured out for now, they just don't display from the PC they were using - he said to check back at 2pm, that's when the event is over and I can double check.	Add Attachment
Jack Martinis	Jul 12, 2023 11:48 AM	aadkins20@mail.wou.edu	Add Attachment
Jack Martinis	Jul 12, 2023 11:44 AM	Ayla Adkins called saying that a laptop being used for an event currently in WUC's pacific room is not connecting to wifi. They've said that it seems to be an issue with the room, yet other people seemingly are connecting fine. They will not get internet when plugged in through ethernet, either. They also said they saw you- secure from the wifi lists but it didn't connect completely.	Add Attachment