Service Request Ticket - # 80865

Service Request Ticket - # 80865

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Service Request Information

CONTACT	Name	Hergert, Erica	Date	Jul 12, 2023 12:59 PM
	Department	The Research Institute	Phone
	Location		Email	hergerte@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210887 (opens in a new window)	Bldg/Room	TODD 241
	Service Tag		Description	Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
	Serial No.	SFVFGX1KRQ05N	Location	2 wk pile 5/14-5/28
	CPU	M1 Pro with 8c CPU, 14 GPU
	OS	Unknown	Software
	Wireless NIC	B0:BE:83:50:7E:CC
	Bluetooth NIC	B0:BE:83:53:06:D8

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	lmccoy21@wou.edu	88925

Tracking

Entered by	Date	Memo
Laurie McCoy			Email Public
Entered by	Date	Memo
Laurie McCoy	Jul 25, 2023 11:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laurie McCoy	Jul 25, 2023 11:17 AM	Task reassigned to Laurie McCoy.	Add Attachment
Laurie McCoy	Jul 25, 2023 11:17 AM	Laptop has been picked up and loaner returned	Add Attachment
Monica Valencia	Jul 19, 2023 04:44 PM	re-added to MDM	Add Attachment
Jack Martinis	Jul 19, 2023 04:38 PM	**This is an email** That's amazing news! Thank you for the awesome update. I am not going to be on campus until next week, likely on next Wednesday 7/26. I will come that Wed to exchange laptops, if that works for you! -EH	Add Attachment
Jack Martinis	Jul 19, 2023 04:23 PM	Placed laptop in outbox.	Add Attachment
Jack Martinis	Jul 19, 2023 04:06 PM	**This is an outgoing email** Hi Erica, Description: Screen Issue Your laptop, 20210887, has came back today with a nice, new screen! I updated some software and it is ready for pickup. If you could swing by sometime and drop off your loaner laptop, 20200870, we could exchange it for your laptop. -Thanks -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jul 19, 2023 04:04 PM	Laptop came back, I took a look and updated it. It is ready to return.	Add Attachment
Monica Valencia	Jul 14, 2023 02:00 PM	Box arrived today. Unassigned from MDM	Add Attachment
Monica Valencia	Jul 14, 2023 01:53 PM	Box arrived today. Unassigned from MDM	Add Attachment
Monica Valencia	Jul 13, 2023 12:35 PM	Waiting to receive the repair box	Add Attachment
Monica Valencia	Jul 13, 2023 10:23 AM	ID: D588773035	Add Attachment
Monica Valencia	Jul 12, 2023 01:05 PM	Only Laptop was dropped off. No bag or charger	Add Attachment
Monica Valencia	Jul 12, 2023 01:00 PM	User came in and has loaner W20200870	Add Attachment
Monica Valencia	Jul 12, 2023 12:59 PM	**This is an email** This week I have noticed that my screen is starting to have some problems. There are these lines that appear that don't do away. To my knowledge, there is not a specific event that caused this issue. Please let me know how to proceed! I am on campus Wednesday 7/12 and Friday 7/14 if you need me to come by your office.	Add Attachment image.png