Service Request Ticket - # 80867

Service Request Information

CONTACT Name Wilson, Ethan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 12, 2023 04:53 PM
Department Creative Arts/Music Phone
Location Email wilsone@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20230097[Edit Inv] (opens in a new window) Bldg/Room APSC 230
Service Tag Description CalDigit TS3 Plus 15-Port Thunderbolt 3 Dock (Space Gray)
Serial No. B2Z61194713 Location Recording Studio
TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact 88925

Tracking

Entered by Date Memo
New Equip. Setup
Email

Public
Entered by Date Memo
Jack Martinis Aug 01, 2023 04:05 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Aug 01, 2023 04:05 PM 
Dock is dropped off at location and is easily installable by user.
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Jack Martinis Jul 18, 2023 03:23 PM 
Dropped off the dock to be installed tomorrow - we 
were attempting to perform a time-machine backup on 
the mac so we don't have to manually swap ALL of 
those programs. Will complete tomorrow (7-19).
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Jack Martinis Jul 17, 2023 12:08 PM 
****This is an outgoing email****
Yes, I saw it. I will be working on imaging the mac 
studio today, we have been a little behind because 
we are down on techs right now - I will try and get 
this ready by today / end of today!

-Thanks
-Jack Martinis, UCS Tech.
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Jack Martinis Jul 17, 2023 11:52 AM 
****This is an email****

Hey Jack,

I’m free late afternoons everyday this week. Did you 
get my email about the Mac Studio we need to put in 
the recording studio? I noticed we replied to each 
other almost at the same exact time last week just 
in case you missed it.

Let me know what you think,
Ethan
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Jack Martinis Jul 13, 2023 11:58 AM 
****This is an email****

ey Jack, 

So the recording studio needs to have the new Mac 
studio we ordered installed and the caldigit dock 
will go along with that. I’m hoping a system 
migration will be the easiest way to go about this 
but we should definitely go over the logistics.

I have a couple lessons in the studio this afternoon 
if you want to meet and go over a game plan for that 
around 4:30

Thanks! Looking forward to getting this upgrade set 
up.
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Jack Martinis Jul 13, 2023 11:53 AM 
****This is an outgoing email****
Hi Ethan,

I need some additional information regarding service 
request #80867

Description: install CalDigit dock 20230097[Edit Inv] in the 
recording studio

I am available to install this today. Do you have 
any availability? We close at 5pm today.


-Thanks 
-Jack Martinis, UCS Tech.
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Public
Jack Martinis Jul 13, 2023 11:52 AM 
Contact changed from Nicole Morgan to Ethan Wilson.
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Jack Martinis Jul 13, 2023 11:52 AM 
wilsone@mail.wou.edu
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Jack Martinis Jul 13, 2023 11:52 AM 
****This is an email****

I am including Ethan Wilson in this chain.  He'd be 
the best person to coordinate this with since he 
knows the studio.

Nicole
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Jack Martinis Jul 13, 2023 09:29 AM 
****This is an outgoing email****
Hi Nicole,

Description: install CalDigit dock 20230097[Edit Inv] in the 
recording studio

Are you available for me to install this dock today? 
I'm here until 5pm. 

-Thanks
-Jack Martinis, UCS Tech.
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Public
Jack Martinis Jul 12, 2023 05:02 PM 
I can get this installed tomorrow, (7-13).
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Joanie Kinnaman Jul 12, 2023 04:53 PM 
inv# 2023-0035
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